Service Manager
2 months ago
Location: F40, LLC San Juan
Job Type: Full Time
About Us: F40, LLC is dedicated to providing exceptional service and repair solutions. We are seeking a skilled Service Manager to lead our team of service and ensure the highest standards of customer satisfaction and operational efficiency.
Job Description:
As a Service Manager, you will oversee the daily operations of our service department. You will manage the recruitment, training, and performance of service staff, ensuring that all service and repair activities meet company standards and customer expectations. Your role will be pivotal in maintaining smooth operations, optimizing productivity, and delivering outstanding customer service.
Key Responsibilities:
- Team Management: Recruit, train, and manage a team of service technicians. Assign duties based on performance, skills, and workload, and provide guidance to enhance team effectiveness and efficiency.
- Customer Interaction: Approach and engage customers to discuss their service needs, recommend appropriate repairs, and encourage repeat business. Communicate clearly and professionally regarding completed repairs, future service needs, and automotive information.
- Operational Oversight: Ensure all vehicle repairs and maintenance tasks are performed to the highest standards. Oversee inspections before and after service to identify and rectify any defective components.
- Reporting and Documentation: Prepare and present regular reports and updates to senior management on service department activities, performance, and customer feedback. Maintain accurate records of all repairs, maintenance, and associated costs.
- Price Negotiation: Conduct price negotiations with customers to agree on repair costs that are fair and competitive, while ensuring profitability.
- Process Improvement: Continuously evaluate and improve service department processes to enhance productivity, customer satisfaction, and overall efficiency.
- Professional Development: Stay current with industry trends and advancements by attending relevant events and conferences. Foster professional relationships to benefit the company.
Requirements:
- Education: Bachelor’s degree in business administration, Automotive Technology, or a related field.
- Experience: Minimum of 3-5 years of experience in a similar role within the automotive service industry.
- Skills: Strong leadership and team management skills, excellent communication (both oral and written), and proficiency in customer service.
- Knowledge: In-depth understanding of automotive repair processes, luxury vehicles, and business strategies.
- Language: Bilingual in Spanish and English preferred.
- Licenses: Valid driver’s license.
Equal Employment Opportunity (EEO) Employer
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