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Receptionist

2 months ago

Auburn Hills, United States Center for Advanced Orthopedics and Sports Medicine Full time
Job DescriptionJob Description

Job purpose

Greets and receives patients and visitors and provides assistance in scheduling appointments, patient registration, insurance verification and the collection of any co-payments.

Duties and responsibilities

  1. Welcomes patients and visitors in a courteous and professional manner and verifies patient contact and insurance information on file.
  2. Arranges appointments and registers patients, ensuring that all demographic information is current.
  3. Answers non-medical questions and gives routine non-medical instructions.
  4. Answers and screens telephone calls and takes messages.
  5. Collects, verifies, and enters into the billing system all insurance and third party resources for payment.
  6. Verify accuracy of billing data and resolve any discrepancies.
  7. May coordinate insurance verification and perform precertification with insurance companies.
  8. May prepare charge tickets and receive co-payments for office visit.
  9. Other duties as assigned.

Qualifications

  • High School Diploma or GED. Minimum of two years of experience.
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Talking to others to convey information effectively.
  • The ability to speak clearly so others can understand you.
  • The ability to read and understand information and ideas presented in writing.
  • The ability to combine pieces of information to form general rules or conclusions

Working conditions

Job requires accepting criticism and dealing calmly and effectively with high stress situations. Job requires being careful about detail and thorough in completing work tasks. Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Physical requirements

Must be able to walk, climb, bend and squat as well as be able to lift items weighing up to 25 pounds.

Direct reports

N/A