Desktop Support Technician
2 weeks ago
Position: IT Support Technician
Location: 6901 N. Charles St., Towson, MD 21204
Duration: 6+ months contract with possibility of extension
The ideal candidate should have the following:
Responsibilities
• Communicate effectively with all levels of customers including administrators, staff,
students and vendors
• Installs and supports new devices along with accompanying software (These devices
can include computers, tablets, projectors, document cameras as examples)
• Coordinates the repair of student and teacher laptop computers including performing
diagnostic repair procedures
• Installs and configures supported device operating systems
• Performs routine diagnostics and maintenance with multiple operating systems
• Installs and configures applications and other supported software packages
• Tests new releases for supported systems
• Performs network support and troubleshooting duties
• Provides consultation and/or training to teachers, staff and students on the operation of
technology equipment and software packages
• Troubleshoots hardware and software issues
• Assists teachers with resolving device related problems
• Integrates knowledge and skills from a range of technologies to address work
assignments and problems of moderate complexity
• Coordinates with vendors when necessary
• Participates as team member on small and/or large projects
• Records activities in the work order system
• Updates/Creates internal supported system documentation
Required Skills
• Associates Degree in a related technology area
• Minimum of three (3) years’ experience installing, upgrading, troubleshooting
and maintaining device software
• Knowledge of Windows and Apple hardware and software platforms
• Ability to perform technical tasks with minimal supervision
• Must be able to follow oral and written directions
• Any equivalent combination of experience and training, which provides the
required knowledge, skills and abilities will be considered.
• Must have own transportation and valid driver's license (Required license must be
maintained throughout employment in this position)
• Ability to lift 50 pounds and climb a ladder
Desired Skills
Possess certifications such as CompTIA, A+ certification, HP Certification, other hardware
vendor specific certifications.
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