Technical Support Specialist

2 weeks ago


Towson, Maryland, United States Quadrant Inc Full time

Job ID:
Tier 2 Support Analyst

REQUIREMENTS:
• Ability to secure and uphold a US Public Trust clearance
• Proven experience as a Tier 2 Help Desk Support Analyst
• Minimum of 3 years in Help Desk/Desktop support roles
• At least 3 years of experience with laptops operating on Microsoft Windows OS and the Office365 suite
• 2 years of providing Tier 2 IT support services to clients
• 2 years of experience utilizing an IT Service Management application for ticket and request logging
• Strong interpersonal skills demonstrating effective communication with clients
• Familiarity with ServiceNow IT Service Management
• Exceptional communication and interpersonal abilities to collaborate efficiently with clients
• Adaptable and positive demeanor with a willingness to acquire new technical skills
• Robust problem-solving capabilities and the ability to thrive in a dynamic environment
• Comprehensive understanding of IVR terminology and services
• High level of organization, dependability, and autonomy
• Bachelor's Degree with 3 years of experience, Master's Degree with 1 year of experience, or 7+ years of experience in lieu of a degree

RESPONSIBILITIES:
• Deliver Tier 2 support for the CCaaS (AWS Connect) application escalated from the Tier 1 support team
• Assume Tier 1 support responsibilities to provide CCaaS 800 Number assistance during peak call volumes or in the absence of Tier 1 resources, logging issues and requests in ServiceNow IT Service Manager
• Adhere to established CCaaS Standard Operating Procedures (SOPs) for incident management, ticket documentation, escalation, notification, and resolution
• Assess requests to ensure precise transfers and escalations.

Quadrant Inc is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.



  • Towson, Maryland, United States Quadrant Inc Full time

    Job ID:Tier 2 Support AnalystREQUIREMENTS:• Ability to secure and uphold a US Public Trust clearance• Proven experience as a Tier 2 Help Desk Support Analyst• Minimum of 3 years in Help Desk/Desktop support roles• At least 3 years of experience with laptops operating on Microsoft Windows OS and the Office365 suite• 2 years of providing Tier 2 IT...


  • Towson, Maryland, United States Quadrant Inc Full time

    Job ID:Tier 2 Support AnalystREQUIREMENTS:• Ability to obtain and maintain a US Public Trust clearance• Proven experience as a Tier 2 Help Desk Support Analyst• Minimum of 3 years in Help Desk/Desktop support roles• At least 3 years of experience with laptops operating on Microsoft Windows OS and Office365 suite• 2 years of providing Tier 2 IT...


  • Towson, Maryland, United States Quadrant Inc Full time

    Job ID:Tier 2 Support AnalystREQUIREMENTS:• Ability to secure and uphold a US Public Trust clearance• Proven experience as a Tier 2 Help Desk Support Analyst• Minimum of 3 years in Help Desk/Desktop support roles• 3 years of proficiency with laptops operating on Microsoft Windows OS and Office365 suite• At least 2 years delivering Tier 2 IT support...


  • Towson, Maryland, United States Quadrant Inc Full time

    Job ID:Tier 2 Support AnalystREQUIREMENTS:• Ability to obtain and maintain a US Public Trust clearance• Proven experience as a Tier 2 Help Desk Support Analyst• Minimum of 3 years in Help Desk/Desktop support roles• 3 years of experience with laptops operating on Microsoft Windows OS and Office365 suite• At least 2 years of providing Tier 2 IT...


  • Towson, Maryland, United States Healthcare Support Full time

    Job Title: Travel Nurse RN SpecialistJob Summary:Healthcare Support is seeking a skilled Travel Nurse RN Specialist to join our team. As a Travel Nurse RN Specialist, you will have the opportunity to work in a dynamic and challenging environment, providing high-quality patient care and contributing to the success of our healthcare...


  • Towson, Maryland, United States Quadrant Inc Full time

    Job ID:Help Desk Shift LeadREQUIREMENTS:• Ability to obtain and maintain a US Public Trust clearance• Proven experience as a Help Desk Shift Lead• Minimum of 3 years in Help Desk/Desktop support roles• At least 3 years of experience with laptops operating on Microsoft Windows OS and Office365 suite• 2 years of experience leading a Help Desk support...


  • Towson, Maryland, United States Compass Group Careers Full time

    Job OverviewJoin our team at Compass Group as a Culinary Support Specialist. We are currently seeking part-time individuals to assist in maintaining our kitchen operations.Location: Various locations available.Schedule: Flexible part-time shifts available throughout the week, including evenings and weekends.Experience: A minimum of one year in a similar...


  • Towson, Maryland, United States Baltimore County Full time

    Salary: $30.80 Hourly Location: Towson, MD Job Type: NON-MERIT Department: HEALTH Regular Schedule: 34 hours per week Vacancies are available within the Bureau of Behavioral Health, Department of Health and Human Services. Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan. Examples of...


  • Towson, Maryland, United States US Medical Staffing Full time

    We are seeking highly skilled and dedicated individuals to fill various Education Support Specialist positions within local school districts for the upcoming school year.US Medical Staffing is proud to offer a range of opportunities in various school settings, including public schools, private schools, and special education facilities.**Key...


  • Towson, Maryland, United States Compass Group Careers Full time

    Job OverviewCompass Group Careers is seeking dedicated individuals for the role of Culinary Support Specialist. This position is crucial in maintaining the efficiency and cleanliness of kitchen operations.Location: Various locations available.Schedule: Flexible full-time and part-time shifts, including rotating weekends.Requirements: Previous experience with...


  • Towson, Maryland, United States ExpressCare Urgent Care Full time

    Job SummaryThe Medical Support Specialist is a vital member of our healthcare team at ExpressCare Urgent Care. As a Medical Assistant, you will play a key role in maintaining effective patient throughput and assisting our providers in delivering high-quality patient care.Key ResponsibilitiesDocument patient information into our electronic medical record...


  • Towson, Maryland, United States Compass Group Careers Full time

    Job OverviewCompass Group Careers is currently seeking dedicated individuals for the role of Culinary Support Specialist.Position Type: Full-time and part-time opportunities available.Work Schedule: Flexible shifts, including morning and evening hours. Specific schedules will be discussed during the interview process.Experience: No prior experience required;...

  • Medical Assistant

    20 hours ago


    Towson, Maryland, United States LifeBridge Health Full time

    Medical Assistant - Physician Practice Support SpecialistJob Summary:We are seeking a highly skilled Medical Assistant to join our team at LifeBridge Health. As a Medical Assistant - Physician Practice Support Specialist, you will play a vital role in ensuring the smooth operation of our physician practices. Your primary responsibilities will...


  • Towson, Maryland, United States Towson University Full time

    Job SummaryTowson University, a top-ranked public university, is seeking a highly skilled Department Coordinator to support the Chairperson's activities in administering and managing the Department of Mathematics. As a key member of the department's team, you will provide comprehensive administrative, system, and process support to the day-to-day operations...


  • Towson, Maryland, United States Quadrant Inc Full time

    Job ID:Help Desk Shift LeadREQUIREMENTS:• Ability to obtain and maintain a US Public Trust clearance• Proven experience as a Help Desk Shift Lead• Minimum of 3 years in Help Desk/Desktop support roles• At least 3 years working with laptops operating on Microsoft Windows OS and Office365 suite• 2 years of experience leading a Help Desk support...

  • Medical Assistant

    4 days ago


    Towson, Maryland, United States LifeBridge Health Full time

    Medical Assistant - Physician Practice Support SpecialistJob Summary:We are seeking a highly skilled Medical Assistant to join our team at LifeBridge Health. As a Medical Assistant - Physician Practice Support Specialist, you will play a vital role in ensuring the smooth operation of our physician practices. Your primary responsibility will be to assist...


  • Towson, Maryland, United States Clinical Associates Full time

    About the RoleClinical Associates is seeking a highly organized and detail-oriented Quality and Risk Management Support Specialist to join our team. As a key member of our Quality and Risk Management Department, you will play a vital role in maintaining patient panel listings, scheduling appointments, and performing necessary documentation.Key...


  • Towson, Maryland, United States Healthcare Support Full time

    Healthcare Support is seeking a skilled travel nurse to join their team in a medical surgical setting.Job Summary:Job Type: Travel NursingSpecialty: Medical SurgicalShift: 12 hours, nightsHours: 36 hours per weekDuration: 12 weeksResponsibilities:Provide high-quality patient care in a medical surgical settingCollaborate with healthcare teams to develop and...


  • Towson, Maryland, United States Clinical Associates Full time

    About the RoleClinical Associates is seeking a highly organized and detail-oriented Quality Assurance and Risk Management Support Specialist to join our team. As a key member of our Quality and Risk Management Department, you will play a vital role in ensuring the highest level of patient care and compliance with regulatory requirements.Key...


  • Towson, Maryland, United States Healthcare Support Full time

    Job SummaryHealthcare Support is seeking a skilled travel nurse to join our team in a dynamic ICU environment.Key ResponsibilitiesProvide high-quality patient care in a fast-paced ICU settingCollaborate with interdisciplinary teams to develop and implement patient care plansMonitor and manage patient vital signs, administering medications and treatments as...