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Guest Experience Coordinator

2 months ago

Key West, United States Brightwild Full time
Job DescriptionJob Description

We are seeking a Guest Experience Coordinator to join our team on the night shift at Brightwild. As a Guest Experience Coordinator, you will play a crucial role in ensuring our guests have a memorable and exceptional experience during their stay.

Responsibilities

  • Manage all guest communication during the night shift, including answering incoming reservation calls and in-stay guest service calls.
  • Provide prompt and friendly responses to chat messages and emails, addressing customer inquiries and requests.
  • Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience.
  • Handle and resolve guest issues and complaints, ensuring high levels of customer satisfaction.
  • Coordinate with other team members and departments to ensure all guest accommodations are properly maintained and prepared.
  • Assist with remote check-ins and emergencies during the night shift.
  • Perform other duties as assigned.

Requirements

  • Prior customer service or hospitality experience.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and during night shifts.
  • Flexible availability, including weekends and holidays.
  • Proficiency in using computers and technology.
  • Reliable transportation for commuting.

Benefits

  • Full benefits package including health, dental, vision, and short & long term disability coverage.
  • 401(k) Plan with discretionary match
  • Paid Time Off Policy