HVAC Expert
2 months ago
About Us
At Honest Home Hub, we pride ourselves on being a top-tier service provider dedicated to helping homeowners find the best solutions for their HVAC needs. Established with a commitment to excellence and customer satisfaction, we offer a wide range of services tailored to meet the unique needs of our clients. Our mission is to create safe, functional, and worry-free HVAC systems.
Job Description
We are seeking a meticulous and knowledgeable HVAC Expert to join our team. The ideal candidate will play a pivotal role in assisting our customers to choose the best HVAC service option from three different quotes. This position requires a keen eye for detail, excellent customer service skills, and a deep understanding of HVAC services and practices.
Key Responsibilities
Customer Consultation:
- Engage with customers to understand their specific HVAC needs and concerns.
- Provide expert advice on HVAC solutions and services that best meet their requirements.
Quote Evaluation:
- Review and analyze three different HVAC quotes provided to the customer.
- Explain the differences between the quotes, including cost, services offered, warranty details, and quality of materials used.
- Highlight the pros and cons of each quote to assist customers in making an informed decision.
Recommendation:
- Offer professional recommendations based on the evaluation of the quotes.
- Ensure customers are aware of any hidden costs or additional services that may impact their decision.
Follow-up:
- Maintain regular follow-up with customers to ensure satisfaction with their chosen HVAC service.
- Address any concerns or issues that may arise post-service.
Documentation:
- Keep accurate records of customer interactions, quotes reviewed, and recommendations provided.
- Prepare detailed reports summarizing the evaluation process and customer decisions.
Qualifications
- Proven experience in the HVAC industry, with a deep understanding of HVAC installation, repair, and maintenance techniques, materials, and codes.
- Strong analytical skills with the ability to evaluate and compare multiple service quotes.
- Excellent communication and customer service skills.
- Attention to detail and a commitment to providing high-quality service.
- Ability to work independently and manage time effectively.
- Proficiency in basic computer skills and ability to use CRM software.
Preferred Qualifications
- Previous experience in a customer advisory role.
- Knowledge of energy-efficient HVAC practices and technologies.
What We Offer
- Competitive salary and benefits package.
- Comprehensive training and professional development opportunities.
- A supportive and dynamic work environment.
- Opportunities for career growth within the company.
How to Apply
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this role to honesthomehub@gmail.com.
Honest Home Hub is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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