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Residential Technical Trainer, Level 3

1 month ago

Dallas, United States Midea Full time

Midea America Corp. is one of the world's largest home appliance brands, offering the most comprehensive selection of products in the world to fully serve the needs of day-to-day living at home, at work, or anywhere else you go. In North America we strive to aim high, put the customer first, transform, and innovate the marketplace, utilizing our commitment, dedication, inclusion, and partnership with our teams. We are a global company with over 150,000 employees and operations in more than 195 countries. As a publicly listed company, we are also ranked #245 as a Fortune Global 500 company and offers one of the most comprehensive ranges in the home appliance industry. Midea America is a subsidiary of Midea with over 200 employees in the US and we are expanding our presence in North America.Responsibilities:Facilitate technical and/or sales training including installation, controls, commissioning, service, troubleshooting, product, and basic applicationsWork with subject matter experts to develop curriculum as requiredLeading the development of technical training programs, including curriculum and corresponding training materials such as PowerPoint presentations, videos, and manualsPrepare training facility and lab prior to training classesMaintain training facility standards, including equipment and toolsProvide training support, including communication, promotion and coordination of product and technical trainingActs as a liaison between sales, product marketing, service, and trainingAssist at educational or industry conferences; ability to present at conferencesAudit technical trainers 1&2 and experienced independent trainers.Requirements:HVAC degree or certificationBachelor's degree in Engineering, or related field, preferred8+ years of experience with HVAC installation, commissioning, service and maintenance; 5+ years facilitating product and technical trainingPosition requires up to 75% more of travelExperience training in the technical service fieldProficiency with MS Office (Outlook, Word, Excel and PowerPoint)Knowledge of HVAC products and controlsProven track record of success in service and customer serviceExcellent written and verbal communication skillsExcellent presentation and facilitation skillsAbility to interact with students of varied backgroundsAbility to effectively present information and respond to questions from management, students and customersAbility to read, analyze and interpret technical business periodicals, professional journals and technical proceduresAbility to write reports, business correspondence and develop course curriculumCustomer focus - proactively finds ways to exceed customer needs; Detail-oriented, well organizedAbility to work in a multi-cultural team environment and take initiative individuallyMidea America Corp. is an equal-opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.