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Licensed Insurance Customer Service Rep

3 months ago

Topeka, United States Mike Rumford Agency Full time
Job DescriptionJob Description

The Mike Rumford Agency is a dynamic and fast-paced insurance agency proudly representing Allstate's values and commitment to excellence. Our rewarding environment is matched only by our dedication to providing customer-centric service. Our outstanding service team is the foundation to our success. As part of our team, you can expect to be challenged yet supported, with every day presenting a chance to learn something new and to develop your skills. We celebrate the individual and collective achievements that contribute to our overall success through rewards and recognition. If you are eager to thrive in a supportive and dynamic setting, we welcome you to bring your talents to our team and grow with us.


Salary of $30,000 to $50,000 is based on experience and bonus opportunities.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Mon-Fri Schedule

Retirement Plan

Parental Leave

Hands on Training

Evenings Off

Commission Opportunities

Weekly Team Meetings

Bonus Opportunities


Responsibilities
  • Answer calls courteously, addressing service inquiries and offering Customer Protection Reviews (CPR).
  • Greet customers warmly and contact new ones to introduce agency services.
  • Process insurance payments and policy changes promptly.
  • Conduct audits for premium changes and follow up as needed.
  • Maintain and update agency files and customer information.
  • Document client interactions in agency systems.
  • Prepare and send customer mailings and follow up on documents.
  • Respond to voicemail messages daily.
  • Collaborate positively with team members.
  • Suggest and assist with service process improvements to meet agency goals

Requirements

Licensing

  • Valid Property and Casualty (P&C) License is required before employment. (Licensing assistance is available)
  • Life and Health (L&H) License is encouraged within 180 days

Skills and Abilities

  • Strong interpersonal and communication skills.
  • High accuracy and attention to detail.
  • Excellent organizational skills and multitasking ability.
  • Positive, team-oriented mindset.
  • Proficiency with agency management systems and software tools.