Call Center Representative

2 weeks ago

Lisle, United States Mayflower Cruises & Tours Full time
Job DescriptionJob Description

Job Title: Call Center Agent                                                          Reports To: Director of Traveler Services

 

General Overview:

 

Do you have a desire to deliver exceptional travel experiences to your guests?  Love to talk about amazing travel destinations throughout the World?  Have exceptional communication, customer service, and sales skills?  Able to problem-solve and work directly with guests and travel advisor partners to deliver 5-star quality service? ...Then we are looking for you 

 

Build a career with a global company that has a supportive Leadership Team and great company culture. We are currently recruiting a Call Center Representative to be based in our Lisle, IL office for our Call Center Operations team.

 

This is a full-time phone-based role, so you must be a great communicator with sharp listening skills. We offer training with our experienced leaders who will give you all the tools and continued guidance that you need to be a successful Call Center Agent.

 

Role & Responsibilities:

  • Deliver exceptional guest experience either over the phone or via email
  • Process sales calls to close new individual sales for direct guest and travel advisors
  • Answer detailed questions regarding various itineraries, ships, and land programs offered by Mayflower Cruises & Tours a division of the Scenic Group
  • Accurately quote rates, promotions, and flights utilizing RightRez software and general information regarding the trip itineraries
  • Follow sales techniques to close sales and maximize company revenue
  • Effectively communicate and follow up with guests and travel advisors to collect payment
  • Develop positive working relationships with various departments and staff
  • Adhere to company policies and guidelines including attendance and workforce adherence
  • Provide 5-star service at all times to our direct guests and travel advisor partners
  • Other duties and responsibilities as assigned

 

Qualifications

  • Positive, can-do attitude
  • Excellent communicator with colleagues, leaders, direct guests & travel advisors
  • Reliable and self-motivated
  • Highly organized and able to prioritize assigned tasks for optimal use of time
  • Able to work with minimal supervision
  • A drive to deliver an excellent guest experience
  • Exceptional problem-solving skills, accuracy, and a high attention to detail
  • Quick learner with a desire to develop and grow within a collaborative team environment
  • Team-oriented and results-driven
  • Able to multi-task and handle projects in between calls
  • Experience with travel sales is preferred
  • Experience with RightRez flight software a plus
  • Experience with Salesforce is a plus
  • Experience with Centaur is a plus

 

For more information, please visit Mayflower Cruises and Tours website.

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