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Lead Trainer

2 months ago

New York, United States Dexter Technologies Full time
Job DescriptionJob Description

Job Title: Lead Trainer - Transformation Projects and Process Changes

Department: Organizational Change Management (OCM)

Reports To: OCM Lead

Location: Remote (Home-based in the NY Metro Area) with 50% travel throughout the US

Job Summary: We are seeking an experienced Trainer with extensive knowledge of Microsoft Dynamics 365, including FCSM financial modules (Accounts Payable, Accounts Receivable, General Ledger) and modules for Sales Hub CRM, Customer Insights Marketing, Customer Service, and Field Service. Additionally, the Trainer will support other transformation projects and process changes within the organization. The ideal candidate will help design and develop, and deliver training programs to support the successful implementation and adoption of these systems and changes across the organization. This role requires a dynamic individual with a passion for teaching and a deep understanding of business process transformations and best practices. A key responsibility will be ensuring accurate data inputs and maintaining data integrity throughout training and implementation. This is a remote position based in the NY Metro area and will require 50% travel throughout the US.

Key Responsibilities:

  • Training Development and Delivery:
    • Assist with design and development of comprehensive training materials, including presentations, manuals, and e-learning modules, tailored to various user roles.
    • Conduct engaging and interactive training sessions, both in-person and virtually, to ensure effective knowledge transfer.
    • Customize training programs to address specific business needs and user requirements, with a focus on FCSM financial modules (AP, AR, GL) and modules for Sales Hub CRM, Customer Insights Marketing, Customer Service, and Field Service, as well as other transformation projects and process changes.
    • Emphasize the importance of accurate data inputs and maintaining data integrity during training sessions.
  • Support and Collaboration:
    • Work closely with the OCM Lead to align training strategies with overall change management initiatives.
    • Collaborate with project managers, business analysts, and technical teams to ensure training content is accurate and up-to-date.
    • Provide ongoing support to users post-training, addressing questions and troubleshooting issues related to Dynamics 365 and other transformation and process change projects.
    • Monitor and assist with data input processes to ensure accuracy and consistency.
  • Evaluation and Improvement:
    • Assess training effectiveness through feedback surveys, assessments, and performance metrics.
    • Continuously improve training programs based on participant feedback and evolving business needs.
    • Stay updated on the latest Microsoft Dynamics 365 features, updates, and best practices, as well as industry trends in transformation projects and process improvements to ensure training content remains relevant and current.
  • Documentation and Reporting:
    • Maintain detailed records of training activities, including attendance, assessment results, and feedback.
    • Prepare regular reports on training progress, effectiveness, and areas for improvement for the OCM Lead and other stakeholders.
    • Document best practices for accurate data inputs and maintaining data integrity.

Qualifications:

  • Bachelor s degree in Business, Information Technology, Education, or a related field.
  • Extensive experience with Microsoft Dynamics 365, including FCSM financial modules (AP, AR, GL) and modules for Sales Hub CRM, Customer Insights Marketing, Customer Service, and Field Service.
  • Proven experience in developing and delivering training programs for software applications and business process changes.
  • Strong understanding of change management principles and methodologies.
  • Excellent communication and presentation skills, with the ability to explain complex concepts in a clear and concise manner.
  • Proficient in creating training materials using various tools and software (e.g., Microsoft Office Suite, e-learning platforms).
  • Strong attention to detail and commitment to ensuring data accuracy and integrity.
  • Ability to work independently and as part of a team, managing multiple priorities and deadlines.

Preferred Qualifications:

  • Certification in Microsoft Dynamics 365.
  • Experience working in a facility services or similar industry.
  • Familiarity with e-learning authoring tools and Learning Management Systems (LMS).
  • Experience with other business transformation projects and process improvement initiatives.
Company DescriptionDexter Technologies is a leading provider of Technology Services, Workforce Solutions and Staffing Services, committed to delivering leading solutions to our clients. We combine our capabilities across consulting, staffing, specialized workforce solutions and managed services to provide leading, flexible, scalable solutions. Our multi-disciplinary approach with deep industry knowledge helps clients meet challenges and take advantage of the opportunities.

Our goal is the relentless pursuit of positively impacting the future of the clients we serve, and the future of the candidates we place.Company DescriptionDexter Technologies is a leading provider of Technology Services, Workforce Solutions and Staffing Services, committed to delivering leading solutions to our clients. We combine our capabilities across consulting, staffing, specialized workforce solutions and managed services to provide leading, flexible, scalable solutions. Our multi-disciplinary approach with deep industry knowledge helps clients meet challenges and take advantage of the opportunities.\r
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Our goal is the relentless pursuit of positively impacting the future of the clients we serve, and the future of the candidates we place.