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Desktop Support

4 months ago

New Albany, United States GTN Technical Staffing Full time
Job DescriptionJob Description

Responsibilities:

  • Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.
  • Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
  • Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets.
  • Imaging devices, including desktops, laptops, and other devices as needed.
  • Install, configure, troubleshoot infrastructure – server/network devices.
  • Handle IT shipping/receiving and dispatch of devices to users.
  • Track hardware inventory, handle any issues and find resolutions for users.
  • Handle tickets in ServiceNow in a timely manner.
  • Assist in resolving technical escalations that arise during service delivery.
  • Be highly adaptable and a self-starter.
  • Work well with different types of management styles.

 

 

Qualifications:

  • Working knowledge of meeting SLA (Service Level Agreements)
  • Working Knowledge of ITSM tool, Service-Now is a plus
  • Basic industry standard technical knowledge
  • Strong knowledge in Microsoft Office, Patch Management, Anti-Malware, desktop/laptop imaging, anti-virus and inventory management tools.
  • Excellent knowledge of computers (PC, Laptop and Mac) and peripherals.
  • Advanced working knowledge of configuring and trouble-shooting iOS and Android based mobile devices.
  • Outstanding communication skills to team and clients. Ability to motivate the team to adhere IT best practice and deliver outstanding customer service
Company DescriptionWho We Are
GTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.

What We Do
We provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.

What Proof We Have
We have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.

Why People Want It
Our values encompass Innovation, Integrity, Strategy, and Speed. Every member of our team is certified and specialized. We are committed to leveraging high-tech to deliver high-touch service.Company DescriptionWho We Are\r
GTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.\r
\r
What We Do\r
We provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.\r
\r
What Proof We Have\r
We have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.\r
\r
Why People Want It\r
Our values encompass Innovation, Integrity, Strategy, and Speed. Every member of our team is certified and specialized. We are committed to leveraging high-tech to deliver high-touch service.