Product Support Technician

2 weeks ago


Cortland, United States Glyph Technologies Full time
Job DescriptionJob Description The Glyph Product Support Technician independently executes and/or oversees repairs to product returned for warranty service, handles product issues, recovering client data, shipping, and receiving of RMAs and any other duties as requested by management and/or required to maintain operation of the Glyph Service Department.

PRODUCT SUPPORT TECHNICIAN PRIMARY RESPONSIBILIITIES -       Troubleshoot and repair product returned via RMA.-       Recover/restore client data.-       Interact with Engineering and Product Development as requested, reporting on recurring product issues.-       Recommend new or revised service policies and procedures regarding handling warranty and non-warranty service matters. KNOWLEDGE AND SKILL REQUIREMENTS-       Experience with audio recording and film editing environments (content creation applications, Pro Tools, Logic, Final Cut, Media Composer, proficiency in audio, video, and photography workflows) a major plus-       The ability to write code for data recovery and understanding Linux are both a major plus-       Familiar with Mac OS as well as Windows PC (Linux a plus). IT experience a major plus.-       Detail-oriented and ability to follow guidelines and instructions.-       Ability to multi-task and work with minimum supervision.-       Problem solving skills as well as an ability to prioritize work demands.-       Two years of college or equivalent post-high school computer education.-       Identifies opportunities and implements actions to continually reduce wasted time, money, and resources from assigned tasks.
-       The ideal candidate must also have technical expertise in fixing and repairing computers and external hard drives. Versed in both Windows and Mac (Linux is a plus plus). 

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