Residential Maintenance Worker

Organizational Overview

Upward Bound House (UBH) is dedicated to ending the cycle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention. With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission. UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency and communication. UBH provides a supportive, caring and merit-based environment for team members and is vested in their growth and development. We seek employees who are passionate about serving and making a difference in the lives of others.

Position Summary

The Residential Maintenance & Site Coordinator will be responsible for providing cleaning, maintenance, security, and monitoring of program participants. Position will assist participants in adapting to community living and program policies, ensuring effective operation of the shelter program. The position is expected to perform in a professional courteous manner with all residents, vendors, contractors, and fellow employees. This position is for our programs in South Los Angeles.

ESSENTIAL FUNCTIONS:

MAINTENANCE DUTIES

• Supervise and participate in daily and deep clean chores to ensure chores are completed and facility is maintained in optimum condition at all times.
• Ensure setup and clean-up of dining areas and kitchen during and after meals, following all food safety guidelines.
• Conduct scheduled room checks for adherence to safety/cleanliness standards, monitor and report any safety concerns in relation to residential program.
• Check functionality of shelter appliances and systems to identify Additionally, ensure the machines, tools and other products used in the shelter are secured and accounted for.
• Turn-over rooms for perspective participants within a 24-hour period as required by agency Includes deep-cleaning room, replacing broken or non-functioning items and beddings, painting if necessary.
• Receive, sort and put away in-kind donations as needed.

SITE DUTIES

• Follow procedures and guidelines set forth in the 'UBH Program Rules & Requirements' to help maintain structure and order in the living environment. Additionally, enforcing shelter rules uniformly, and consistently.
• Ensure residents adhere to safety and security policies, including but not limited to signing logs, implementing time restraints and curfew procedures, inspecting rooms for cleanliness, contraband, weapons, alcohol, and/or drug paraphernalia.
• Provide monitoring and ensure that shelter is accessed by permitted parties only by authorizing the entrance and exit of deemed clients, employees, vendors and other authorized individuals.
• Respond appropriately to needs and crisis situations, such as mediating basic interpersonal conflicts between residents, contacting police or summoning emergency personnel, lead evacuations and/or ensure safety protocols are followed.
• Conduct internal and external walk-throughs of the facility hourly to monitor and insure safety.
• Communicates incident, issues and other relevant information accurately and timely to Supervisor, including recording entries into computer system, daily on-site log book, and/or personally through meetings as appropriate.
• Conduct effective shift changes, by gathering pertinent information when arriving for shift, in addition to sharing information with a daily monitoring log, by providing clear and concise documentation of facility issues and interactions with residents before the end of each shift.
•  Treat participants in a culturally competent manner.
• Provide good customer service to all residents.

OTHER DUTIES

•  Prepare reports and other documents as requested by
• Participate in program, department, and agency meetings, in addition to relevant trainings as
• Adhere to agency policy, procedures and professional code of
• Other duties as

QUALIFICATIONS (Knowledge, Skills and Ability):

• High School graduate or GED, Associate Diploma
• Knowledge of basic janitorial skills.
• Demonstrate strong written, verbal and interpersonal communication skills, and ability to follow detailed instructions.
• Ability to interface smoothly with other staff, and departments, in additional to maintaining a professional demeanor at all times, as well as remain calm and in control during emergency and crisis situations.
• Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental
• Prefer 2 years’ experience working with homeless population, in a residential or related living facility and related culture. (combination of education and experience will be considered).
• Knowledge of residential site security issues and ability to enforce all guidelines related to safety.
• Ability to be a positive team player. Attention to detail.
• Ability to maintain clear personal and professional
• Basic computer skills including used of Windows Office Suite
• Proof of a valid California driver license and valid automobile liability

RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES

• Maintain a safe work environment and confidentiality at all times.
• Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues.
• Organize and prioritize multiple activities to meet all external and internal deadlines.
• Maintain professional demeanor that reflects positively on the agency.
• Demonstrate respect and courtesy toward others.
• Able to thrive in a work environment emphasizing teamwork and collaboration.
• Respond in a timely manner in all aspects of communication.
• Work with average supervision.
• Perform other duties as assigned.

COMMON PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations Employee is required to:

Walk and climb stairs; Stand for extended periods of time; Sit upright for extended periods of time; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Lift with hands and arms; Communicate, receive and exchange ideas, information by means of the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Drive personal vehicle in and around Los Angeles County and periodically transport clients; Be able to enter various buildings that may require climbing stairs. Be subjected to outside environmental conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  If you require an accommodation, please make sure to inform the Human Resources Department by the first week of employment.  If an accommodation is not required at the time of employment, but is later required, you must inform the Human Resources Department of the need for accommodation at the time it is needed.