Operations Admin Officer I
4 weeks ago
The Operations Admin Officer I will assist the Operations Admin Officer III in handling daily operations workflow and branch support to maintain system integrity, compliance requirements, and client satisfaction. Responsible for building and maintaining relationships with internal and external customers while providing exemplary customer service. Daily client calls supporting, returns, non-post items, chargebacks, check fraud review and other duties. Answer calls timely and reinforce superior client service through his/her own example along with appropriate follow through with involved clients and employees. Maintain current on compliance requirements and assist in training branch staff. Assists all branch offices in resolving operational and system inquiries and providing support.
QUALIFICATIONS:
- Bachelor’s degree in Business Administration or related field or equivalent experience.
- Minimum 3 years of experience in bank operations required.
- General knowledge of operations regulations, banking laws, and accounting practices.
- Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
Employee Benefits & Perks
- Medical, Dental, & Vision: Open Bank offers medical, dental, and vision insurance for all full-time employees and their immediate family members. Employees become eligible for insurance benefits on the first of the month following their hire date.
- Life, Accidental Death & Dismemberment, & Long-Term Disability: Open Bank pays 100% of the cost.
- Flexible Spending Account (FSA): Tax-advantaged financial accounts are offered for employees to pay for eligible out-of-pocket expenses (health, dependent care, transit, and parking) with pre-tax dollars.
- 401(k) Retirement Savings Plan: Open Bank matches 100% of the first 6% of employees' contributions. Employees are eligible to participate on the first of the month following 90 days of employment.
- Paid Time Off (PTO): Employees begin to accrue PTO hours at the time of hire to use for vacation, illness, or other personal reasons.
- Employee Assistance Program (EAP): The EAP offers counseling sessions, online tools and resources, and legal and financial guidance for employees and their family.
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