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Quality Management Coordinator
4 months ago
Organizational Description
The Community Health Center Network (CHCN), sister organization to the Alameda Health Consortium, is made up of the eight federally qualified community health centers in Alameda County. CHCN functions as the managed care MSO for our health centers, contracting with the Alameda Alliance for Health. In order to help our health centers meet their missions of providing the best possible care to their communities, we also provide a broad range of training, technical assistance, quality improvement, information technology, and data analytic services.
Position Title: Quality Management Coordinator
Department: Quality
Reports To: Population Health and Quality Improvement Manager
Classification: Non-Exempt
Status: Full-Time Regular
POSITION SUMMARY
The Quality Management Coordinator provides communication, reporting, technical, and administrative support to the Quality and Analytics departments. The Quality department works to enhance all aspects of population health and quality improvement within the network, and to facilitate care improvement at our member health centers. The Analytics department provides analytics support to CHCN and member health centers for improving the quality and efficiency of care. This role will coordinate and transfer valuable analytical information among leadership, health centers, and health plans. The ideal candidate is well-organized, flexible, and a team player. This is an exciting opportunity to have a meaningful role in helping vulnerable populations in primary care settings.
ESSENTIAL POSITION RESULTS
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Employees may perform other duties as assigned.
• Serve as a bridge between CHCN and member health centers
• Help health centers to navigate and understand CHCN-generated reports
• Provide training and documentation on Tableau reports
• Understand the needs of health centers as it relates to analytics and quality improvement activities
• Support implementation efforts for quality measures and track and measure progress of interventions across health centers, including implementation support for grant-funded programs
• Responsible for facilitating analytics and quality improvement activities among health centers, CHCN, and health plans during meetings, audits, patient satisfaction surveys, etc.
• Conduct CHCN Quality audits for data validation using electronic medical record system
• Maintain cooperative and productive working relationships within all members of the health care team
• Collect, manipulate, and validate data from multiple sources under supervision
• Conduct simple data analyses using Excel
• Update meaningful reports for leadership to make business decision and for clinical staff to use in clinical practices
• Conduct literature reviews about new clinical or reporting guidelines, best practices for quality improvement, etc., particularly as they relate to priority Quality measures
• Create, maintain, and update department documents
HIPAA Designated Access
“For the purposes of the job duties of this position, the person in this position requires access only to the following HIPAA protected information data sets”
1. MSO Membership 2. MSO Claims 3. MSO Referral/Auth. 4. MSO Capitation
5. Data Warehouse 6. Chart Audit/QI 7. Disease Registry
SUPERVISORY RESPONSIBILITIES
None
MINIMUM QUALIFICATIONS
Competencies
• Excellent written and verbal communication skills to allow for effective communication with a diverse audience, from executive team members to frontline staff
• Project management experience, including project development, implementation, milestone delivery, coordination, problem identification, solution generation, and issue resolution
• Familiarity with Microsoft Office Suite, including Word, Excel, and PowerPoint
• Highly motivated and capable of adopting new methods, knowledge and skills quickly
• Ability to reliably and consistently deliver quality work product on target dates
• Ability to work both in a team setting and independently.
• Detail oriented.
• Passion to help vulnerable populations receive high quality of care.
Essential Requirements
• Bachelor degree or equivalent experience
• Knowledge of technical and clinical elements of Quality Improvement a plus, including knowledge of QI frameworks (e.g., IHI Model for Improvement)
• Experience in a healthcare setting (1 – 2 years preferred)
• Comfortable working with qualitative and quantitative data
• Ability to travel locally for work related purposes to meetings, sites, events, etc.
CERTIFICATES AND/OR LICENSES
None
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
WORKING CONDITIONS AND ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to an inside environment.
The Community Health Center Network is an Equal Opportunity Employer.
