Service Dispatcher

genesisONE is a bold nationwide managed print services leader that meets and exceeds our customers’ rapidly evolving needs.
As the result of our evolution from Genesis Technologies, we emerged with a new name: genesisONE. Together we are ONE and a
one-of-a-kind managed print services expert meeting the needs of a new hybrid workforce, positioning ourselves and our
customers for growth and success. genesisONE is seeking a talented and dynamic individual to join our service team as our

**POSITION OVERVIEW**

The Service Dispatcher will be responsible for dispatching service technicians to service calls. Along with dispatching service
calls, this position will work to achieve optimal efficiencies helping us to achieve our service level customer expectations.
Communication skills are very important as you will work with both internal and external customers. In this role, you will gain a
sense of accomplishment by being part of a team helping solve customer problems. The Service Dispatcher will help ensure that
our company maintains its profitability and productive environment.

**IN THIS ROLE YOU’LL:
- Dispatching new service calls to local technicians
- Monitoring and tailoring daily schedules to optimize response times. This may include the rescheduling of calls to
- another tech- Following up on open parts calls for techs to speed up completion
- Keeping customers updated on the status of open calls
- Working with the Help Desk and solutions to triage and troubleshoot calls and if possible complete calls without an on
- site visit- Assist in the coordination of the local installation of printers and copiers

**YOU WILL WORK HARD, YOU WILL HAVE FUN, AND YOU WILL ENJOY:
- Regular business working hours Monday through Friday, 40 hours per week, hybrid work schedule
- Complete benefits package (paid time off, medical, dental, and life insurance, AD&D and short-and-long-term disability
- insurance, flex spending, and 401(k) with a company match)- Casual dress code
- Great work environment with a team of people who enjoy working together

**TO BE SUCCESSFUL IN THIS ROLE, THE KEY QUALIFICATIONS ARE:
- Bachelor’s degree or suitable equivalent experience may be considered
- Minimum three years office experience - dispatch experience preferred
- Recognized ability to work independently, possess good organizational skills, work well within a team, being personable &
- focused on meeting customer expectations, naturally patient, & stay calm during stressful times- Proficiency in Microsoft Excel & Word, Mac OS, & Windows (e-Automate considered a plus)

Our investment doesn’t stop with the customer; it carries over to our employees. We seek a long-term relationship to grow your
career. That’s why genesisONE has won the “Chicago’s Best and Brightest Companies to Work For®” award and the “Nation’s Best
and Brightest Companies to Work For®” award for the past several years in a row