Software Support Specialist
2 weeks ago
POSITION: Software Support Specialist
Status: Non-Exempt
Location: Auburn, Washington
Department: Information Technology Department
Work Hours: 7:00 am to 3:30 pm
SUMMARY:
The Software Support Specialist provides solutions for customer facing support requests. This resource cooperates closely with developers, help desk tiers, and the IT(Information Technology) manager as well as with business subject matter experts in completing software related requests and planning and developing methods for data correction, analysis and reporting. The position reports directly to the IT Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Keeps all end users working effectively by providing customer-facing support through requests that come in through our support ticketing system.
- Troubleshoots simple to complex issues as reported by end users.
- Effectively communicate with end users to improve efficiency through training and product implementations.
- Researches and resolves issues by writing simple to complex queries against databases.
- Generate or maintain ad-hoc reports using direct SQL queries, SSRS or Power BI to support business objectives. Includes documenting and presenting suggestions for improvement and implementing approved suggestions.
- Facilitate IT related employee onboarding.
- Work with end users to understand and document requirements for software improvements.
- Maintains, establishes, and follows documented release procedures and quality best practices to promote code revisions from development to testing and through release.
- Demonstrates initiative and proven follow through skills.
- Proven decision-making ability and escalation skills.
- Manages workload and competing priorities to accomplish tasks within agreed upon timeframes.
- Analyzes and identifies trends in problems being reported and devises remediation measures.
- Maintain quality service by establishing and enforcing organization standards.
- Respond to user requests according to the KPI standard set forth.
- Provide estimates of effort for assigned tasks on request.
- Enforce and follow all policies and regulations, maintain high IT ethical standards and code of conduct.
- Back up department functions and perform other duties, as necessary.
REQUIRED ABILITY TO:
- Work in a fast-paced environment with shifting priorities.
- Arrange competing priorities to meet goals and deadlines.
- Report to work regularly and consistently.
- Maintain excellent organization.
- Combine IT skills with practical business application.
- Problem-solve and achieve targeted results with minimal supervision.
- Demonstrate professionalism with excellent presentation, verbal, and written communication skills.
- Build alliances, partnerships and collaborate with customers and co-workers in a tactful, professional, and respectful manner. Be a team player with strong interpersonal skills.
- Resolve workplace differences and conflicts to achieve goals and objectives in a professional manner.
- Listen to others attentively and retain/process information effectively.
- Promote a professional culture that is trustworthy, honest, and socially responsible while championing an energetic and positive work culture.
- Applicants must be able to pass a background check to be considered for this position.
REQUIRED EDUCATION/EXPERIENCE:
- Two (2) years or more of applied experience with SQL, JQL (Jira Query Language), VB or other query language.
- Associates degree in a computer science discipline or a comparable level of experience.
- Exposure to Information Technology, demonstrating strong analytical and problem-solving skills.
- Experience converting business requirements to technical design documents and in reverse engineering of software systems.
- Familiarity with various business systems and the full suite of Microsoft Office applications.
DESIRED EDUCATION/EXPERIENCE:
- Management of Windows user and email accounts.
- Experience using TFS, JIRA, Azure DevOps, or other project management tools.
- Experience with Agile methodologies is a plus.
- Knowledge of SQL Server Integration Services (SSIS) and SQL Server Reporting Services (SSRS)
- Experience with software functionality testing and documentation.
- Power BI familiarity
- Microsoft Office 365 and Azure experience.
WORKING CONDITIONS:
- Full-time on-site work; Office environment.
- Flexibility to work extra hours if necessary and occasional weekends.
Starting Hourly Rate: $28-$32/hour
Overall Hourly Rate: $28-$35/hour
Company DescriptionAero Controls is an FAA, EASA, and ISO certified Part 145 Repair Station headquartered in Auburn, WA.Founded in 1984, Aero Controls has built a reputation based on quality products and services while specializing in repairs/overhaul, component sales, aircraft dismantlement, and consignment management.
Our breadth of services and inventory has enabled us to serve some of the biggest names in the airline industry.Company DescriptionAero Controls is an FAA, EASA, and ISO certified Part 145 Repair Station headquartered in Auburn, WA. \r
\r
Founded in 1984, Aero Controls has built a reputation based on quality products and services while specializing in repairs/overhaul, component sales, aircraft dismantlement, and consignment management. \r
\r
Our breadth of services and inventory has enabled us to serve some of the biggest names in the airline industry.
-
IT Support Specialist
1 week ago
Auburn Hills, United States CareerBuilder Full time** US Farathane, LLC** ** IT Support Specialist** Auburn Hills, MI 48326 **US Farathane** has been a leading source of plastics manufacturing, supplying the automotive industry for over 40 years. Through highly technical research and development, coupled with a diverse and knowledgeable Management Team and dedicated Associates, US Farathane has continued to...
-
APIM Account Executive
Found in: beBee S US - 1 week ago
Auburn, United States Axway Software SA Full timeIn 2024, we are pursuing our ambitions to continue to enable organizations' digital transformation.You'll exchange ideas with a culturally rich global community of over 1,550 members who connect remotely or show up onsite in every time zone on the planet.Join the exhilarating journey at Axway, where we are searching for an exceptionally driven and...
-
Website Support Specialist
5 days ago
Auburn Hills, United States Akkodis Full time***POSITION IS HYBRID in Auburn Hills, MI***The Akkodis development team specializes in creating and managing the design templates for dealer websites, which allows dealers to showcase their inventory and engage with potential customers via website leads. As a Website Support Specialist, you will play a crucial role in providing technical assistance and...
-
PMO Planning Associate
Found in: Appcast US C2 - 1 week ago
Auburn Hills, United States TALENT Software Services Full timePMO Planning AssociateJob Summary: Talent Software Services is in search of a PMO Planning Associate for a contract position in Auburn Hills, MIThe opportunity will be nine months with a strong chance for a long-term extension.Position Summary: The Project Management Office (PMO) is a critical function of the Cross Carline & Project Engineering Team and is...
-
Web Support Specialist
Found in: Appcast US C2 - 11 hours ago
Auburn Hills, United States Motion Recruitment Full timeOne of the world's largest automotive companies is searching for a Web Support Specialist to join their Digital Dealership team in Auburn Hills, MI. In this role, you will be responsible for providing technical and design support to dealers setting up, maintaining, or optimizing their websites!This opportunity to fine-tune the advertising strategies and...
-
Web Support Specialist
Found in: Appcast Linkedin GBL C2 - 6 hours ago
Auburn Hills, United States Motion Recruitment Full timeOne of the world's largest automotive companies is searching for a Web Support Specialist to join their Digital Dealership team in Auburn Hills, MI. In this role, you will be responsible for providing technical and design support to dealers setting up, maintaining, or optimizing their websites!This opportunity to fine-tune the advertising strategies and...
-
Software Project Manager
6 days ago
Auburn, United States C Squared Systems Full timeJob Description Job Description C Squared Systems, LLC is an RF engineering, consulting, and software development company specializing in providing services for seamless wireless coverage from RF analysis to design and implementation of DAS systems and Wi-Fi networks to remote monitoring and management of complex multi-vendor environments. Site Portal, a...
-
Software Project Manager
1 week ago
Auburn, United States C Squared Systems LLC Full timeJob DescriptionJob DescriptionC Squared Systems, LLC is an RF engineering, consulting, and software development company specializing in providing services for seamless wireless coverage from RF analysis to design and implementation of DAS systems and Wi-Fi networks to remote monitoring and management of complex multi-vendor environments. Site Portal®, a...
-
Technical Customer Success Specialist
5 days ago
Auburn, United States C Squared Systems LLC Full timeJob DescriptionJob DescriptionC Squared Systems, LLC is an RF engineering, consulting, and software development company specializing in providing services for seamless wireless coverage from RF analysis to design and implementation of DAS systems and Wi-Fi networks to remote monitoring and management of complex multi-vendor environments. Site Portal®, a...
-
Technical Customer Success Specialist
2 days ago
Auburn, United States C Squared Systems LLC Full timeJob DescriptionJob DescriptionC Squared Systems, LLC is an RF engineering, consulting, and software development company specializing in providing services for seamless wireless coverage from RF analysis to design and implementation of DAS systems and Wi-Fi networks to remote monitoring and management of complex multi-vendor environments. Site Portal®, a...
-
Deskside Support Technician
Found in: Appcast US C2 - 5 days ago
Auburn, United States TRC Talent Solutions Full timeJob Summary: Reporting to the Regional IT Customer Service Desk Manager, the Corporate Technical System Administrator (TSA) is responsible for hands-on hardware and software technical support. This role involves managing desktop support and minor server/network administration to ensure business continuity. The TSA serves as an escalation point, site lead,...
-
Deskside Support Technician
3 days ago
Auburn, United States TRC Talent Solutions Full timeJob Summary: Reporting to the Regional IT Customer Service Desk Manager, the Corporate Technical System Administrator (TSA) is responsible for hands-on hardware and software technical support. This role involves managing desktop support and minor server/network administration to ensure business continuity. The TSA serves as an escalation point, site lead,...
-
Deskside Support Technician
5 days ago
Auburn, United States TRC Talent Solutions Full timeJob Summary: Reporting to the Regional IT Customer Service Desk Manager, the Corporate Technical System Administrator (TSA) is responsible for hands-on hardware and software technical support. This role involves managing desktop support and minor server/network administration to ensure business continuity. The TSA serves as an escalation point, site lead,...
-
Deskside Support Technician
Found in: Appcast Linkedin GBL C2 - 5 days ago
Auburn, United States TRC Talent Solutions Full timeJob Summary: Reporting to the Regional IT Customer Service Desk Manager, the Corporate Technical System Administrator (TSA) is responsible for hands-on hardware and software technical support. This role involves managing desktop support and minor server/network administration to ensure business continuity. The TSA serves as an escalation point, site lead,...
-
Planning Specialist
Found in: beBee S US - 1 week ago
Auburn, United States Hinduja Tech Limited Full timeThe Planning Specialist is responsible for supporting the Platform and Project Planning Manager in the achievement of project timing, labor, and investment objectives of the vehicle.Coordinate the general and detailed (by phase) scheduling of the project /program to ensure timing consistency in executionCollaborate with cross-functional teams to create for...
-
Planning Specialist
Found in: beBee jobs US - 2 weeks ago
Auburn, Alabama, United States Hinduja Tech Limited Full timeThe Planning Specialist is responsible for supporting the Platform and Project Planning Manager in the achievement of project timing, labor, and investment objectives of the vehicle.Coordinate the general and detailed (by phase) scheduling of the project /program to ensure timing consistency in executionCollaborate with cross-functional teams to create for...
-
Auburn Hills, United States Zobility Full timeSeeking a Technical Specialist for its Engine and Hybrid Powertrain Systems team. This Technical Specialist Gasoline Combustion Engines position is an opportunity for the right candidate to experience state-of-the-art powertrain technology and get involved in a wide range of development tasks that move application solutions from concept to production. The...
-
Software Engineer
1 week ago
Auburn Hills, United States Penn Foster Inc Full timeKey Responsibilities 1 Capture and analysis of software requirements from customer and related Systems / Components (e.g. Hw). 2 Develop and verify algorithms for electrical actuators and Systems, e.g E-Motor Controls and Electrical Diagnostics. 3 Develop Architectural and detailed designs including Technical Safety Concept for Software (SW) (Models,...
-
Planning Specialist
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Auburn Hills, United States Hinduja Tech Limited Full timeThe Planning Specialist is responsible for supporting the Platform and Project Planning Manager in the achievement of project timing, labor, and investment objectives of the vehicle.Responsibilities may include, but not limited to:Coordinate the general and detailed (by phase) scheduling of the project /program to ensure timing consistency in executionCreate...
-
Senior Wellness Specialist
1 week ago
Auburn Hills, United States TRANSCEND COMPANY INC Full timeJob DescriptionJob DescriptionPosition Summary:Senior Wellness Specialists are responsible for providing patients with a dedicated point of contact to receive high quality and personalized service pertaining to the healthcare products available through Transcend. The Senior Wellness Specialist role shares qualities between that of; a Consultative Sales...