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Customer Service Representative

3 months ago

Pompano Beach, United States GPR SERVICES INC Full time
Job DescriptionJob Description

GPR Industrial is a leading provider of Power Transmission products. We pride ourselves on delivering exceptional customer service and top-quality products to our clients. We are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team.

Job Summary:

The Customer Service Representative will play a crucial role in ensuring customer satisfaction by processing orders, taking orders over the phone, following up on returns, providing quotes, and assisting customers in finding the parts they need. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for helping customers.

Key Responsibilities:

  • Process customer orders accurately and efficiently using our order management system.
  • Take orders over the phone, providing friendly and professional service.
  • Prepare and send quotes to customers promptly.
  • Assist customers in finding the parts they need, providing detailed product information and recommendations.
  • Handle customer inquiries and complaints, providing appropriate solutions and alternatives.
  • Collaborate with other team members to ensure a seamless customer experience.
  • Perform other related duties as assigned.

Qualifications:

  • High school diploma or equivalent; college degree preferred.
  • Proven experience in a customer service role.
  • Excellent communication skills, both verbal and written.

Benefits:

  • Competitive salary
  • Health, dental, and vision insurance reimbursement
  • Paid time off
  • Opportunities for professional development and growth
  • Friendly and supportive work environment
  • 1 additional salary a year, prorated on December

 

Company DescriptionGPR Industrial is a leading provider of Power Transmission products. We pride ourselves on delivering exceptional customer service and top-quality products to our clients.Company DescriptionGPR Industrial is a leading provider of Power Transmission products. We pride ourselves on delivering exceptional customer service and top-quality products to our clients.