Client Care Manager

2 months ago

Stockton, United States Home Care Agency Full time
Job DescriptionJob Description

The Client Care Manager is responsible for ensuring achievement of revenue objectives for the assigned territory. Revenue is to be generated from a variety of Sales and Marketing duties, including researching and pursuing new referral sources and enhancing and maintaining relationships with existing referral sources.



Responsibilities

  • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
  • Achieve inquiry generation objectives for assigned territory with the primary goal of bringing in new business to increase overall market share. Target accounts include, but are not limited to, hospitals, physicians, home health agencies, assisted living facilities, nursing homes, senior centers, hospice, rehabilitation centers, etc. Responsible for researching and developing
  • Referral Provider Network relationships and producing referrals; performs all phases of consultative sales process, including preparation and documentation of cold calls, follow-up calls, diagnosis of referral source and client needs, recommendation of appropriate Home Instead® services and additional community resources, maintaining and nurturing existing referral accounts, including follow-up, as necessary.
  • Develops sales and marketing plans, detailing weekly and monthly activities focused on meeting or exceeding established goals.
  • Effectively presents marketing materials and services to referral providers, including 1:1 meetings, as well as planning, arranging and conducting formal group presentations to referral providers.
  • Maintain accurate records of all sales and prospecting activities including sales calls; presentations; closed sales; and follow-up activities within the assigned territory, including the use of software to maintain accurate records to maximize territory potential.
  • Develop a database of qualified leads from referrals through face-to-face cold calling on referral providers, email, telephone and Web.
  • Salary dependent on experience: $30-$35/Hr. plus aggressive 20% performance based bonus.
  • Health Plan, Retirement Plan, Company car for business use, cell phone, Paid Sick leave and PTO.

Qualifications

  • BA/BS degree is preferred in Health Care, Sales & Marketing or Social Services
  • 10+ years experience in similar role at an ALF/SNF, or a Home Care Agency
  • Excellent written and verbal communication skills
  • US Citizen or Green Card holder
Company DescriptionWe are the premier provider of non-medical in-home care to the elderly across the US.Company DescriptionWe are the premier provider of non-medical in-home care to the elderly across the US.

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