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Call Center Representative

4 months ago

Marlborough, United States Complete Staffing Solutions Full time
Job DescriptionJob Description

Call Center Representative

Location:

Marlborough, MA

Opportunity to work with a great company

Hiring ASAP

Hours:

  • Full time– Flexible Schedule
  • Monday – Friday– 7:00am-7:00pm, Rotating Saturday’s - 8:00am-12:00pm

Job Requirements:

  • Manage high volume of inbound and outbound calls navigating multiple computer applications while interacting with the member in a timely manner.
  • Identify members’ needs, clarify information, research every issue and provide solutions and/or alternatives while projecting enthusiasm, courteousness, and confidence.
  • Provide account information to Consumer or Business members to respond to questions and resolve any problems or issues. Account information provided includes balances, transactional information, fees, payoffs, account product details, interest rates and other general information.
  • Fulfill member requests for account maintenance activities on deposit and installment loans/line accounts including funds transfers, processing loan payments, placing stop payments and account restrictions, performing ATM/Debit Card file maintenance and completing address changes and various account maintenance forms and transaction disputes, in a timely and accurate manner.
  • Diagnose and solve digital banking issues for internal and external members including online banking, mobile banking, mobile deposit, online bill pay and mobile wallet.
  • Performs loan interviews and processes consumer loan and credit card applications.
  • Research member complaints or problems related to their accounts or services and resolve them in a timely and accurate manner or escalate to management as appropriate to meet member needs.
  • Maintains effective knowledge of all SMCU products and services in order to seize opportunities to upsell products/services when they arise to meet member needs and expand their overall relationship with SMCU.
  • Meet or exceed individual and team qualitative and quantitative goals.
  • Attend/complete ongoing training to improve knowledge and performance level.

Pay Rate:

  • $18 - $21