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Customer Service Representative

3 months ago

Tempe, United States Collabera Full time
Job DescriptionJob Description

Position Details:
Client: Banking Client
Job Title: Customer Service Representative 2
Duration: 03 months (Possibility of conversion)
Location: Charlotte, NC 28262 (Onsite)
Shift: Mon - Fri (08:00AM to 05:00PM)
Pay range: $18-19/Hr.

Day To day Responsibilities:

  • This position will be handling a combination of 100-150 inbound and outbound calls a day.
  • The goal of this position is to walk the customer through the Banks Home Mortgage application process over the phone before transferring them over to a Home Mortgage Consultant that will complete the process.
  • The representative will walk the customer through the application with the assistance of a script and then put them on hold to give the Home Mortgage Consultant a summary of their call before transferring them over.
  • The representatives will occasionally need to transfer calls that to other departments when a customer calls the wrong line and do so with a positive attitude.
  • Will make a couple of telemarketing calls to sell their mortgage services to potential buyers that may not be familiar with their services.

Must Have:

  • 1+ years of Customer Service Experience (no retail or restaurant experience unless you have an existing relationship with the candidate and can speak on their abilities)
  • Inbound and Outbound calls
  • Multitasking skills (can talk on the phone while entering notes to the computer)
  • Communication skills

Nice To Have:
call center experience (1-2 years)

Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.