Operations Training Specialist

6 days ago

Saint Cloud, United States Midland Credit Management Full time
Job DescriptionJob Description

The Operations Training Specialist I supports the overall development of various positions by ensuring appropriate metrics are being met and by using observations/data to determine areas of improvement. This role coordinates with Managers to ensure appropriate number of audits are performed for each assigned work group in a specific month. The Operation Training Specialist I also delivers guidance and feedback on performance expectations outlined in the Call Floor Leadership Model and ensures assigned work groups are providing the correct information and following the proper procedure.

 

RESPONSIBILITIES

  • Provide coaching, feedback, guidance, and direction to assigned work groups.
  • Plan and construct coaching and interactions with assigned work groups daily using call floor leadership model to deliver call performance trending and performance metrics.
  • Participate in new hire training.
  • Training assignments as directed by Manager.
  • Partner with Group Managers in all sites to create developmental plans.
  • Perform other duties, as assigned.

 

MINIMUM REQUIREMENTS

EDUCATION:  High School Diploma             

EXPERIENCE:  1+ years of experience in an Account Manager or related role

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

  • Skilled in Outlook and Excel
  • Knowledge of organizational infrastructure and adult behavioral patterns
  • Ability to work independently with some direction from colleagues and management
  • Strong interpersonal and communication skills
  • Ability to train and facilitate trainings to groups

 

PREFERRED QUALIFICATIONS

EDUCATION:  Associate's                 FIELD OF STUDY:  Communications, Public Speaking, Organizational Development

EXPERIENCE:  2+ years of experience in an Account Manager or related role

Company DescriptionWe are more than the market leader in portfolio purchasing and recovery in the United States – we’re a powerful voice that has shaped an industry by focusing on pro-consumer practices from our offices around the world. We believe that great results and consumer respect go hand-in-hand. By partnering with our consumers and making credit more accessible, we create pathways to economic freedom and restore their financial health. Since we first opened our doors in 1953, we have transformed our business through innovations, advanced analytics, new technology and thought leadership. We’ve built an energized, fun environment that’s filled with life. The work we do has helped millions of people recover from their financial difficulties and rebuild their lives.Company DescriptionWe are more than the market leader in portfolio purchasing and recovery in the United States – we’re a powerful voice that has shaped an industry by focusing on pro-consumer practices from our offices around the world. We believe that great results and consumer respect go hand-in-hand. By partnering with our consumers and making credit more accessible, we create pathways to economic freedom and restore their financial health. Since we first opened our doors in 1953, we have transformed our business through innovations, advanced analytics, new technology and thought leadership. We’ve built an energized, fun environment that’s filled with life. The work we do has helped millions of people recover from their financial difficulties and rebuild their lives.

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