Customer Service Representative

1 month ago


Phoenix, United States Leoforce Full time
Job DescriptionJob Description

Position: Customer Service Representative / Client Service Representative

Location: Phoenix, AZ | Onsite Position

Pay Rate: $18-$20/HR (Non-Negotiable)

 

Qualifications

This role is a strong fit if you have:

  • 2-5 years customer service in a fast-paced environment.
  • Ability to multi-task and handle high volume work load.

Responsibilities

  • Support inbound call queue handling client calls to process payroll, enter payroll and tax information and answer questions for clients in multiple states.
  • Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted relationship with our clients.
  • Provide online support, troubleshooting and handle escalations.
  • Take initiative to elevate the client experience, quickly resolve situations and focus on one call resolution.

 



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