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Customer Service Representative

3 months ago

Phoenix, United States Cavco Industries Inc. Full time

**Customer Service Representative**

**Phoenix, AZ**

As a family of home builders and home service companies, Cavco Industries is a leading builder of Manufactured Homes, Modular Homes, Park Model RVs, Commercial Buildings and Vacation Cabins in the United States. Based in Phoenix, Arizona, Cavco has built a reputation for quality, value and service since it was founded in 1965. We seek a **Customer Service Representative **to join our team at the Durango facility.

The Customer Service Representative takes customer calls and work to resolve customer issues and concerns with Cavco’s warranties and commitments. He/she assists customers with understanding their product purchase. Senior specialists have a mastery of skills and knowledge regarding service operations and customer support. This role works independently executing specific and at times complex process steps under continuous quality review and coaching as needed.

**Duties**:

- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Refers complaints of product or service failure to appropriate departments for investigation.
- Coordinates customers' service needs with other departments as required to ensure customer service.
- May receive orders, resolve complaints about billing, and explain how to use product or service.

**What we are looking for**:

- 1 -2 years’ customer service experience, bilingual preferred
- High school diploma
- Consistently provide excellence in Customer Service

**We offer**:

- Medical/Dental/Vision Insurance
- 401K Match
- Generous PTO
- FSA/HSA Plans
- Life /Disability/Accidental Insurance and much more

Pay: From $18.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year

Shift:

- Morning shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Work Location: In person