Dental Patient Portal Support Operator

2 weeks ago

Monsey, United States Community Medical and Dental Care Inc Full time
Job DescriptionJob Description

Community Medical and Dental Care, Inc. has been providing quality medical and dental care to the underserved population of Rockland County, NY and surrounding areas since 1993. We're seeking a Dental Patient Portal Support Operator to monitor and interact with patients who reach out via the patient portal. Join an enthusiastic team of professionals dedicated to delivering exceptional care to patients.

Responsibilities:

  • Software Monitoring:
    • Proactively monitor the patient portal application for functionality and performance issues.
    • Identify and troubleshoot technical difficulties to ensure optimal user experience.
    • Stay informed about software updates and participate in testing to ensure a smooth rollout process.
  • Patient Support:
    • Provide technical support to patients experiencing difficulties accessing or using the patient portal features.
    • Answer patient inquiries regarding functionalities, features, and navigation of the patient portal.
    • Troubleshoot basic patient portal issues and escalate complex problems to the IT department when necessary.
    • Develop and maintain user guides and instructional materials for patients on utilizing the patient portal effectively.
  • Communication and Collaboration:
    • Collaborate with the IT department to resolve technical issues and ensure effective integration of the patient portal with other medical facility software systems.
    • Work closely with clinical staff to address patient questions and concerns related to the patient portal.
  • Data Reporting:
    • Generate reports on patient portal usage and identify areas for improvement.
    • Track and analyze data to identify any trends or issues related to patient portal functionality.

Qualifications:

  • High school diploma or equivalent required.
  • Associate's degree in a Health Information Technology (HIT) field or related experience a plus.
  • Strong understanding of basic computer hardware and software concepts.
  • Excellent problem-solving and analytical skills.
  • Experience with troubleshooting technical issues is preferred.
  • Strong communication and interpersonal skills, with the ability to provide clear and concise instructions to patients.
  • Excellent written communication skills for creating user guides and instructional materials.
  • Ability to work independently and as part of a team.
  • Familiarity with medical terminology a plus.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is required.

Benefits:

  • Competitive salary
  • Benefits package
  • Paid vacation/holidays 
  • Flexible schedule
  • Opportunities for growth

Community Medical & Dental Care, Inc., is a non-profit community health center serving the medically-underserved population of Rockland County, NY. We offer linguistically-diverse and culturally sensitive health care to our patients. Community Medical & Dental Care, Inc., has over 60 health care providers who offer a wide range of services including Adult Medicine, Pediatrics, Family Practice, Obstetrics/Gynecology, Dentistry/Oral Surgery, Allergy, Dermatology, Endocrinology, Nutrition Counseling, Occupational Therapy, Ophthalmology, Optometry, Podiatry, Speech Therapy, and Urology.

Community Medical and Dental Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sexual orientation, gender identity, national origin, age, protected veteran or disability status or genetic information.

Powered by JazzHR

xxE0Io48rV

  • Dental Office Manager

    Found in: beBee jobs US - 2 weeks ago

    Monsey, New York, United States Community Medical and Dental Care Inc. Full time

    A growing medical facility in Rockland County, with a large and thriving Dental Department, is seeking a highly organized and detail-oriented Office Manager to join our team. This position plays a vital role in ensuring the smooth operation of our dental practice, providing excellent customer service, and supporting our dedicated dental...

  • Dental Office Manager

    Found in: beBee S US - 3 weeks ago

    Monsey, United States Community Medical and Dental Care Inc. Full time

    A growing medical facility in Rockland County, with a large and thriving Dental Department, is seeking a highly organized and detail-oriented Office Manager to join our team. This position plays a vital role in ensuring the smooth operation of our dental practice, providing excellent customer service, and supporting our dedicated dental...

  • Chief Operating Officer

    Found in: beBee jobs US - 1 week ago

    Monsey, New York, United States Community Medical and Dental Care Inc. Full time

    Community Medical and Dental Care Inc. is a mission-driven Federally Qualified Health Center (FQHC) Look-Alike, dedicated to providing high-quality, affordable healthcare services to our community's underserved populations. We are seeking a passionate and experienced Chief Operating Officer (COO) to join our leadership team and play a vital role in ensuring...

  • Oral Surgeon Part-Time

    Found in: beBee jobs US - 3 weeks ago

    Monsey, New York, United States Community Medical and Dental Care Inc. Full time

    A community Medical facility in Rockland county is seeking a dedicated oral and maxillofacial, skilled and qualified Oral and Maxillofacial Surgeon to join our team and provide comprehensive care to our patients.Responsibilities:Perform a wide range of surgical procedures in the mouth, jaw, face, and neck, including:Tooth extractions, including impacted...

  • Ready to Elevate Your Career? We\'re Looking for YOU

    Found in: beBee jobs US - 3 weeks ago

    Monsey, New York, United States Community Medical and Dental Care Inc. Full time

    Community Medical and Dental Care Inc. is a dedicated dental practice committed to providing exceptional oral healthcare to patients in the Rockland County area. We are seeking a skilled and compassionate General Dentist to join our team and play a vital role in delivering comprehensive dental care for our patients.Responsibilities:Conduct comprehensive oral...

  • Pediatrician

    15 hours ago

    Monsey, United States Community Medical and Dental Care Inc Full time

    Community Medical and Dental Care, Inc. Pediatrician, and Pediatric NP or PA Full-time or Part-time Competitive and Negotiable Salaries and Benefits* Federal Loan Forgiveness Program Available Community Medical and Dental Care, Inc. is seeking to hire a Pediatrician, and Pediatric NP to join our expanding team. The successful...

  • Oral Surgeon Part-Time

    Found in: beBee S US - 2 weeks ago

    Monsey, United States Community Medical and Dental Care Inc. Full time

    A community Medical facility in Rockland county is seeking a dedicated oral and maxillofacial, skilled and qualified Oral and Maxillofacial Surgeon to join our team and provide comprehensive care to our patients. Responsibilities: Perform a wide range of surgical procedures in the mouth, jaw, face, and neck, including: Tooth extractions, including...

  • Ready to Elevate Your Career? We\'re Looking for YOU

    Found in: beBee S US - 2 weeks ago

    Monsey, United States Community Medical and Dental Care Inc. Full time

    Community Medical and Dental Care Inc. is a dedicated dental practice committed to providing exceptional oral healthcare to patients in the Rockland County area. We are seeking a skilled and compassionate General Dentist to join our team and play a vital role in delivering comprehensive dental care for our patients. Responsibilities: Conduct...

  • Pediatrician

    1 week ago

    Monsey, United States Community Medical and Dental Care Inc Full time

    Job DescriptionJob DescriptionCommunity Medical and Dental Care, Inc.Pediatrician, and Pediatric NP or PA  Full-time or Part-timeCompetitive and Negotiable Salaries and Benefits*Federal Loan Forgiveness Program AvailableCommunity Medical and Dental Care, Inc. is seeking to hire a Pediatrician, and  Pediatric NP   to join our expanding team. The...

  • Pediatric Dentist

    14 hours ago

    Monsey, United States Community Medical and Dental Care Inc Full time

    Community Medical & Dental Care, Inc, located in Rockland County, NY is expanding its Dental Department and is seeking to hire a part-time Pediatric Dentist. Required Skills: + Pulpotomy + Stainless Steel Crowns + Fillings + Thorough knowledge of the specific dental needs of children + Excellent communication skills and bedside manner Duties and...

  • Pediatric Dentist

    17 hours ago

    Monsey, United States Community Medical and Dental Care Inc Full time

    Community Medical & Dental Care, Inc, located in Rockland County, NY is expanding its Dental Department and is seeking to hire a part-time Pediatric Dentist.Required Skills:PulpotomyStainless Steel CrownsFillingsThorough knowledge of the specific dental needs of childrenExcellent communication skills and bedside mannerDuties and Responsibilities:Provides...

  • Pediatric Dentist

    2 days ago

    Monsey, United States Community Medical and Dental Care Inc Full time

    Job DescriptionJob DescriptionCommunity Medical & Dental Care, Inc, located in Rockland County, NY is expanding its Dental Department and is seeking to hire a part-time Pediatric Dentist.Required Skills:PulpotomyStainless Steel CrownsFillingsThorough knowledge of the specific dental needs of childrenExcellent communication skills and bedside mannerDuties and...

  • Pediatric Dentist

    1 week ago

    Monsey, United States Community Medical and Dental Care Inc Full time

    Job DescriptionJob DescriptionCommunity Medical & Dental Care, Inc, located in Rockland County, NY is expanding its Dental Department and is seeking to hire a part-time Pediatric Dentist.Required Skills:PulpotomyStainless Steel CrownsFillingsThorough knowledge of the specific dental needs of childrenExcellent communication skills and bedside mannerDuties and...

  • Referral Coordinator

    Found in: Lensa US P 2 C2 - 2 weeks ago

    Monsey, United States Community Medical & Dental Care, Inc. Full time

    CMADC is seeking an enthusiastic and organized individual to join our team as a Referral Coordinator. The referral coordinator will perform a wide range of administrative duties including referral processing, patient registration, verification of benefits, insurance authorizations, patient appointment scheduling, and communication with referral sources....

  • Pediatric Registrar

    15 hours ago

    Monsey, United States Community Medical and Dental Care Inc Full time

    Community Medical and Dental Care, Inc. is looking to hire a part-time Medical Receptionist for the afternoon/evening hours. Join an enthusiastic team of professionals dedicated to delivering exceptional care to patients. Responsibilities: + Register, schedule, and confirm appointments + Greet patients and assist with insurance issues + Collect charges...

  • Pediatrician

    14 hours ago

    Monsey, United States Community Medical and Dental Care Inc Full time

    Community Medical and Dental Care, Inc.Pediatrician, and Pediatric NP or PA  Full-time or Part-timeCompetitive and Negotiable Salaries and Benefits*Federal Loan Forgiveness Program AvailableCommunity Medical and Dental Care, Inc. is seeking to hire a Pediatrician, and  Pediatric NP   to join our expanding team. The successful candidate will be a team...

  • Medical Receptionist

    1 week ago

    Monsey, United States Community Medical and Dental Care Inc Full time

    Job DescriptionJob DescriptionCommunity Medical and Dental Care, a busy medical center in Rockland County, NY, is seeking an experienced Medical Receptionist for the afternoon/evening hours. Join an enthusiastic team of professionals dedicated to delivering exceptional care to patients.RESPONSIBILITIES:Answer calls in a timely and...

  • Be Part of Something Special: Join Our Healthcare Family

    Found in: beBee S US - 2 weeks ago

    Monsey, United States Community Medical and Dental Care Inc. Full time

    Community Medical and Dental Care Inc. is a mission-driven Federally Qualified Health Center (FQHC) Look-Alike, dedicated to providing high-quality, affordable healthcare services to our community's underserved populations. We are seeking a passionate and experienced Chief Operating Officer (COO) to join our leadership team and play a vital role in ensuring...

  • Pediatric Registrar

    3 weeks ago

    Monsey, United States Community Medical and Dental Care Inc Full time

    Job DescriptionJob DescriptionCommunity Medical and Dental Care, Inc. is looking to hire a part-time Medical Receptionist for the afternoon/evening hours. Join an enthusiastic team of professionals dedicated to delivering exceptional care to patients.Responsibilities:Register, schedule, and confirm appointmentsGreet patients and assist with insurance...

  • Pediatric Registrar

    14 hours ago

    Monsey, United States Community Medical and Dental Care Inc Full time

    Community Medical and Dental Care, Inc. is looking to hire a part-time Medical Receptionist for the afternoon/evening hours. Join an enthusiastic team of professionals dedicated to delivering exceptional care to patients.Responsibilities:Register, schedule, and confirm appointmentsGreet patients and assist with insurance issuesCollect charges from self-pay...