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Customer Service/Inside Sales Manager

4 months ago

Denver, United States JBCPlatform Full time
Job DescriptionJob Description

Title: Inside Sales Manager
Company Description: Leading Beverage brand
Location: Denver CO
Hourly Range: 21-23hr
Responsibilities: Requirements: Hourly rate is commensurate with experience and is an estimated range provided by JBC.

Job Title: Inside Sales Manager (ISM)

Job Description: The Inside Sales Manager (ISM) is responsible for increasing product sales and placement at all off-premise store locations within an assigned territory. The primary role of the ISM is to provide exceptional service to all customers while increasing visibility and brand penetration through sales tactics, market insights, and field sales execution.

Key Responsibilities:

Management

  • Manage all products and accounts through 100% execution to defined call frequencies.
  • Resolve problems, maintain accurate call records, and follow up on all orders.
  • Develop new account relationships within defined markets.
  • Determine current and ongoing product and POS needs to increase sales and brand visibility.
  • Utilize all sales tools and provide Area Sales Managers (ASM) with clear communication of executional activities.

Execution

  • Develop a plan to execute all daily account calls, tracking results and next call account targets.
  • Drive in-store execution by hitting monthly KPI targets, call frequencies, and hit rates.
  • Increase Quality Points of Distribution (QPODs) in-store and follow up on account level execution.
  • Evaluate and communicate all competitors' activities such as new launches and price reductions.
  • Meet monthly key performance indicators (KPIs) focused on areas such as sales, distribution, displays, email marketing, sales effectiveness, and others.
  • Build and protect the brand.
  • Bring energy and a "Can Do" attitude every day.

Building Success

  • Collaborate with distribution teams to develop and execute programs.
  • Work collaboratively across the organization and share best practices. Act as a major contributor/leader among peer group.
  • Maintain and grow the relationship with the customer contacts at each assigned account.
  • Build a world-class Tell Sell program by providing field data and insights to improve process and routing to drive results.

Physical Requirements:

  • Regularly required to use hands to touch, handle, or feel; reach with hands and arms; and talk or hear.
  • Frequently required to walk and sit.
  • Occasionally required to stand, stoop, kneel, crouch, or crawl.
  • Must lift and/or move up to 25 pounds as needed.
  • Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
  • Exposed to moving mechanical parts and outside weather conditions.
  • Noise level in the work environment is usually moderate.

Travel:

  • Minimal

Minimum Experience and Qualifications:

  • Excellent written and verbal communication, as well as active listening skills.
  • Advanced mathematical skills.
  • Organizational skills and the ability to develop and maintain relationships with customer contacts.
  • Exceptional time management and organizational capabilities.
  • Excellent overall computer skills and familiarity with a variety of software.

Preferred Experience and Qualifications:

  • Prior sales experience preferred; Inside sales experience a plus.
  • Strong track record of success.
  • Knowledge of the beverage market preferred.
  • Thorough understanding of the direct store delivery (DSD) business.
  • Additional language skills