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Level 1 Field Support Tech

3 months ago

New York, United States Lincoln IT Full time
Job DescriptionJob Description

Level 1 Field Support Tech 

Lincoln IT, leading IT infrastructure solutions and managed services provider in the New York Metropolitan area, is currently looking for a Level 1 Field Support Tech

The ideal candidate must have at least 1 to 3 years’ experience with Microsoft OS, a variety of desktop applications, and expertise in supporting client hardware.

Skills & Experience

  • Technical training and/or knowledge in a variety of desktop technologies
  • Microsoft technical certifications desired, but not required
  • Desktop imaging and deployment
  • Corporate Anti-Virus and Anti-Spam Solutions
  • Excellent written and verbal communication skills with end-users
  • Excellent track record in customer service and support

Responsibilities:

  • Provide on-site and remote support for Microsoft desktop personal computers
  • Provide helpdesk support, including analyzing and resolving end-user client issues
  • Troubleshoot and resolve user issues across a broad range of client technologies
  • Install new software and upgrade existing software
  • Troubleshoot hardware problems and replace any inoperative hardware found
  • Utilize manufacturer technical support lines to resolve support issues
  • Support proprietary applications

 

Founded in 1998, Lincoln Computer Services is an IT solutions consultancy and managed services provider with a diverse set of channel partnerships that include IBM, Microsoft, Cisco, HP, and Dell. With two offices – one in Long Island and another in New York City, Lincoln is recognized as one of the leading technology firms in the Tri-State Area.

We pride ourselves on hiring talented and dynamic individuals who possess a wide range of technology expertise, as well as share the firm’s mission to fulfill the needs of our clients; exceeding their expectations with exceptional service and dedication.

Lincoln is growth-oriented and offers a competitive salary, training and education, a comprehensive benefits package (Medical, Dental, 401K), generous PTO, and an excellent work atmosphere. We take pride in our culture – which is built on collaboration, integrity and a passion for technology.

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