Call Center Specialist
7 days ago
Pay Rate: $20.00 - $22.00 /hourly
Location: Lodi, CA
Schedule: Monday - Friday | 9:00am - 6:00pm
Job Description:We are seeking a Call Center Specialists who will be responsible for assisting customers with simple to complex questions regarding their account(s) and for discussing and promoting the Bank’s services by telephone in our Call Center. They perform both efficiently and accurately while also providing exemplary customer service. Call Center Specialists are the “voice” of the Bank to our customers and as such, are expected to consistently present a professional attitude and communicate effectively. Our Call Center Specialists respond to a high volume of inbound telephone calls by providing prompt, exemplary service to internal and external Bank customers as they assist with simple to complex questions regarding their account(s) and look for cross sale opportunities.
Duties and Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and friendly manner
- Provide information to customers regarding products and services
- Resolve customer complaints and escalate issues to the appropriate department if needed
- Maintain accurate records of customer interactions and transactions
- Ensure customer satisfaction by providing timely and effective solutions
- Adhere to company policies and procedures at all times
Education: High School or equivalent
Qualifications:
- Our ideal candidate is a “service champion” with previous experience in retail banking or a call center; one who models exceptional customer relations and implements effective ways to deliver personalized service based on individual customer needs
- This person is a self-starter who demonstrates effective call center practices and assists customers with Bank or account related questions and provides Online/Mobile Banking and Debit Card support
- A top-notch, personable communicator who listens for customer cues while processing transactions and proactively resolves problems with finesse
- Someone with a strong working knowledge of banking institution concepts, federal/state regulations, policies, and procedures
- An individual devoted to operational excellence, adhering to high ethical standards while maintaining confidentiality
- Successful completion of a credit check is a condition of employment
- One year work experience in Customer Service, preferably in a Call Center for a Financial Institution (bank or credit union)
- Multi-tasker with a desire to go the extra mile to service our customers
- Superb written and verbal communication skills, with an emphasis on correct English grammar
- Ability to use a multi-line telephone system and various computer-based applications, including Microsoft Office (Word, Excel, and Outlook); must have the ability to quickly learn and utilize new and updated system applications.
#ZRCompany DescriptionAfter 44 years of service and multiple locations throughout the Central Valley, Hedy Holmes Staffing Services has established itself as an innovative staffing agency that puts a premium on matching top talent with top employers. We are among the regional leaders in customer service, talent placement, and out-of-the-box thinking to enhance the overall job search process.
Hedy Holmes is committed to finding candidates a successful career they can count on. Our team of experienced professionals understand that when it comes to staffing, it’s not about just filling a role, but rather finding a candidate that fits not only the requirements of the job, but the culture of the organization as well.
We take the extra step to ensure that all of our candidates are given the necessary resources to be successful in their role and to continue to grow and develop as professionals. Our dedication to our clients and candidates is what sets us apart from our competitors.Company DescriptionAfter 44 years of service and multiple locations throughout the Central Valley, Hedy Holmes Staffing Services has established itself as an innovative staffing agency that puts a premium on matching top talent with top employers. We are among the regional leaders in customer service, talent placement, and out-of-the-box thinking to enhance the overall job search process. \r
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Hedy Holmes is committed to finding candidates a successful career they can count on. Our team of experienced professionals understand that when it comes to staffing, it’s not about just filling a role, but rather finding a candidate that fits not only the requirements of the job, but the culture of the organization as well.\r
\r
We take the extra step to ensure that all of our candidates are given the necessary resources to be successful in their role and to continue to grow and develop as professionals. Our dedication to our clients and candidates is what sets us apart from our competitors.
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