Office Assistant

4 weeks ago


Elgin, United States McClerklin's Electrical Service, LLC Full time
Job DescriptionJob Description

Full job description
Responsibilities:
• Customer Scheduling: Coordinate and schedule customer appointments, assessments, and follow-up calls. Utilize scheduling software (Servicetitan) and tools to ensure that work orders are being received and put in the system effectively.
• Communication: Maintain clear and effective communication with customers, technicians, and other staff members to ensure all notes are entered into dispatch with the proper information. Respond to inquiries promptly and professionally, both via phone/text and email.
• Administrative Support: Assist in various administrative tasks, including data entry, file management, and maintaining accurate customers records.
• Confidentiality: Handle sensitive and confidential information with the utmost discretion and professionalism, adhering to all privacy and other staff members.
• Customer Support: Provide basic information to customers about the services offered, answer general inquiries, and direct them to the appropriate resources when necessary.
• Must be extremely detail oriented and able to multi-task.
• Work with sense of urgency and be able to prioritize tasks.
• Pro-active and professional communication with customers, agents, and third-party vendors.
• Tracking and organization of job deadlines.
• Must be able to work well with others.
• Self-motivated and able to handle a fast-paced environment.
Qualifications
• High School Diploma or equivalent (Associate’s degree or higher preferred but not required)
• Experience in administrative roles, preferably in Electrical, Dispatching, or similar setting
• Strong organizational skills with a keen attention to detail
• Proficiency in using scheduling software, Google Workspace, and the ability to learn new programs.
• Excellent communication skills, both written, and verbal.
• Ability to handle multiple tasks simultaneously and work effectively under pressure.
• Strong interpersonal skills and a customer-centered approach
• Respect for confidentiality and ethical standards
• Excellent customer services skills.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full- time

Company DescriptionMcClerklin's Electrical Service is a leading provider of Electrical Services in the Columbia Metro Area for over 25 years. We inspire our employees to be the best they can be. We anticipate the needs of our customers. We intend to make a positive contribution to the comfort and well-being of the people we serve by providing quality installation and service of electrical systems. We strive for excellence while practicing safety.Company DescriptionMcClerklin's Electrical Service is a leading provider of Electrical Services in the Columbia Metro Area for over 25 years. We inspire our employees to be the best they can be. We anticipate the needs of our customers. We intend to make a positive contribution to the comfort and well-being of the people we serve by providing quality installation and service of electrical systems. We strive for excellence while practicing safety.
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