We have other current jobs related to this field that you can find below
-
Customer Success Operations Lead
1 month ago
Pittsburgh, United States iLocatum Full timeCustomer Success Operations Lead As a pivotal member of our Customer Success Operations team, you will play a vital role in steering enterprise and functional projects that demand leadership within the Customer Success realm. Your responsibilities encompass the prioritization of tasks, synthesis of data, presentation of trend analyses, resource management,...
-
Customer Success Lead
3 months ago
Pittsburgh, United States Innovation Works Full timeCustomer Success Lead Full-Time Position Location: Pittsburgh, PA Civic Champs is a dynamic and innovative company that provides the most intuitive and impactful solution for volunteer management and engagement. We are committed to delivering exceptional value to our non-profit customers and ensuring their success. We are seeking a Customer Success Lead to...
-
Customer Success Lead
3 months ago
Pittsburgh, United States Innovation Works, Inc. Full timeJob DescriptionJob DescriptionCustomer Success LeadFull-Time PositionLocation: Pittsburgh, PA Civic Champs is a dynamic and innovative company that provides the most intuitive and impactful solution for volunteer management and engagement. We are committed to delivering exceptional value to our non-profit customers and ensuring their success. We are...
-
Customer Success Manager
4 days ago
Pittsburgh, Pennsylvania, United States Innovation Works, Inc. Full timeCustomer Success LeadInnovation Works, Inc. is seeking a Customer Success Lead who is dedicated to enhancing customer satisfaction and success. This role is essential for driving customer engagement and ensuring that our clients achieve their desired outcomes. Below are the key responsibilities and qualifications:Key ResponsibilitiesLeadership in Customer...
-
Customer Success Manager
3 months ago
Pittsburgh, United States Gather AI Full timeAbout Us Gather AI is a supply chain robotics company founded by the PhDs from Carnegie Mellon's Robotics Institute who created the world's first provably-safe autonomous helicopter. We have developed an Inventory-as-a -Service platform where fully autonomous drones collect warehouse inventory data at a press of a button. This is an essential problem to...
-
Customer Success Manager
3 weeks ago
Pittsburgh, United States Gather AI Full timeAbout Us Gather AI is a supply chain robotics company founded by the PhDs from Carnegie Mellon's Robotics Institute who created the world's first provably-safe autonomous helicopter. We have developed an Inventory-as-a-Service platform where fully autonomous drones collect warehouse inventory data at a press of a button. This is an essential problem to...
-
Customer Success Manager
5 days ago
Pittsburgh, United States Proofpoint Full timeIt's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Corporate Overview Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions,...
-
Regional Manager, Customer Success
4 weeks ago
Pittsburgh, Pennsylvania, United States Fortive Full timeRegional Manager, Customer SuccessOverview:The Regional Manager, Customer Success is responsible for leading the Industrial Scientific Customer Success teams within a defined region. These teams (PODs) consist of Customer Relationship Managers, Customer Relationship Renewal Managers, Technical Support Specialists, and Deal Desk Representatives. In this...
-
Customer Success Manager
3 weeks ago
Pittsburgh, United States True Commerce Full timeAre you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact. TrueCommerce is seeking customer-centric talent for our Customer Success Manager role to focus on retention and engagement of our key customers. The Customer Success Manager...
-
Customer Success Operations Manager
5 days ago
Pittsburgh, Pennsylvania, United States iLocatum Full timeCustomer Success Operations Manager As an essential contributor to the Customer Success Operations division at iLocatum, you will be instrumental in guiding enterprise and functional initiatives that require strong leadership within the Customer Success domain. Your role will involve prioritizing tasks, synthesizing data, and presenting analytical insights,...
-
Customer Success Utilization Manager
2 months ago
Pittsburgh, United States KARL STORZ Endoscopy - America Full timeI. Job Purpose and Core Tasks The Customer Success Utilization Manager plays a critical role in managing overall success, effectiveness, and adoption of the technologies installed (hardware and software of Operation Room/Video installation projects) within their respective regions. This role will be responsible for delivering key roadmaps for brand...
-
Customer Success Utilization Manager
4 weeks ago
Pittsburgh, United States Karl Storz Endoscopy-America Full timeI. Job Purpose and Core Tasks Check below to see if you have what is needed for this opportunity, and if so, make an application asap. The Customer Success Utilization Manager plays a critical role in managing overall success, effectiveness, and adoption of the technologies installed (hardware and software of Operation Room/Video installation projects)...
-
Customer Success Utilization Manager
2 months ago
Pittsburgh, United States KARL STORZ Endoscopy - America Full timeI. Job Purpose and Core Tasks The Customer Success Utilization Manager plays a critical role in managing overall success, effectiveness, and adoption of the technologies installed (hardware and software of Operation Room/Video installation projects) within their respective regions. This role will be responsible for delivering key roadmaps for brand...
-
Customer Success Utilization Manager
2 months ago
Pittsburgh, United States KARL STORZ Endoscopy - America Full timeI. Job Purpose and Core Tasks The Customer Success Utilization Manager plays a critical role in managing overall success, effectiveness, and adoption of the technologies installed (hardware and software of Operation Room/Video installation projects) within their respective regions. This role will be responsible for delivering key roadmaps for brand...
-
Customer Success Utilization Manager
2 months ago
Pittsburgh, United States KARL STORZ Endoscopy - America Full timeI. Job Purpose and Core Tasks The Customer Success Utilization Manager plays a critical role in managing overall success, effectiveness, and adoption of the technologies installed (hardware and software of Operation Room/Video installation projects) within their respective regions. This role will be responsible for delivering key roadmaps for brand...
-
Customer Success Utilization Manager
2 months ago
Pittsburgh, United States KARL STORZ Endoscopy - America Full timeJob DescriptionI. Job Purpose and Core Tasks The Customer Success Utilization Manager plays a critical role in managing overall success, effectiveness, and adoption of the technologies installed (hardware and software of Operation Room/Video installation projects) within their respective regions. This role will be responsible for delivering key roadmaps for...
-
Pittsburgh, Pennsylvania, United States SAP Full timeWe help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Procurement Customer Success Partner
3 weeks ago
Pittsburgh, Pennsylvania, United States SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Client Success Specialist
4 days ago
Pittsburgh, Pennsylvania, United States True Commerce Full timeUnlock Your Potential with TrueCommerce Are you prepared to explore your capabilities? Join a dynamic and international organization where you can contribute to a team that enhances supply chain solutions. About the Role TrueCommerce is on the lookout for customer-focused professionals for our Customer Success Manager position, dedicated to the retention and...
-
Client Success Specialist
4 days ago
Pittsburgh, Pennsylvania, United States Erin Full timeOverview:ERIN is an innovative startup in the Talent Acquisition sector, transforming the way organizations engage employees in the hiring process. We are dedicated to developing exceptional software solutions, addressing challenges, and participating in groundbreaking startup initiatives.Our client-facing team collaborates with businesses of all sizes...
![Innovation Works, Inc.](https://media.trabajo.org/img/noimg.jpg)
Customer Success Lead
2 months ago
Customer Success Lead
Full-Time Position
Location: Pittsburgh, PA
Civic Champs is a dynamic and innovative company that provides the most intuitive and impactful solution for volunteer management and engagement. We are committed to delivering exceptional value to our non-profit customers and ensuring their success. We are seeking a Customer Success Lead to join our team and play a critical role in driving customer satisfaction and loyalty.
Job Description:
As a Customer Success Lead at Civic Champs, you will be responsible for building and leading our customer success initiatives while working closely with our valued customers to ensure their success and satisfaction. You will be a key player in driving customer retention, upsells, and helping our customers achieve their desired outcomes.
Key Responsibilities
- Team Leadership: Build, lead, and own the vision of all customer success efforts.
- Customer Relationship Management: Develop and maintain strong relationships with key customers. Understand their needs, challenges, and objectives.
- Customer Success Strategy: Develop and execute a comprehensive customer success strategy that aligns with the company’s goals and ensures customer satisfaction and retention. Help coordinate the development of tutorials, training programs, and playbooks for other team members and customers.
- Customer Onboarding: Oversee the onboarding process to ensure a smooth and successful transition for new customers, including product training and implementation support.
- Account Management: Proactively monitor customer accounts, identify potential issues, and take necessary actions to prevent churn and increase customer lifetime value.
- Feedback Collection: Gather customer feedback and insights to help improve our products, services, and overall customer experience. Respond to customer tickets and then coordinate with product and engineering teams for resolutions.
- Data Analysis: Analyze customer data and metrics to track and report on customer success KPIs, making data-driven decisions.
- Customer Advocacy: Encourage satisfied customers to become advocates, by providing testimonials, case studies, and referrals.
- Upselling and Cross-Selling: Identify opportunities for upselling and cross-selling additional products or services to existing customers to drive revenue growth.
- Cross-Functional Teams: Work closely with cross-functional teams like Marketing, Product, and Sales to communicate product issues, feature requests, and overall customer sentiment.
Note: This position description is intended to describe the general nature and level of work being performed by an employee in this role. It is not an exhaustive list of all responsibilities, duties, and skills that may be necessary for this role. Personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Knowledge, Skills, and Abilities
- 1+ year(s) of volunteer coordinator or nonprofit leadership experience preferred
- Great attention to detail, high diligence, and high level of organization
- Self-starter and enjoys autonomy with a large degree of ownership in the role
- Comfort in a start-up environment and the initiative to “roll up your sleeves” and do what is needed to support the business needs
- Finds energy in talking with others
- Ability to multitask and prioritize customer needs
- Ability to read and adapt to changing environments
- Excellent relationship-building skills with internal and external stakeholders
- Integrity and passion for our services
- Excellent written and verbal communication skills
- Ability to analyze data and derive actionable insights
- Proactive and results-oriented, with a focus on exceeding customer expectations
- Ability to work in a remote setting
- Minimal travel required
- Some evening and weekend work required
- Strong Preferences:
- Experience in customer service
- Experience working in a startup
- Experience working in nonprofit organizations
If you are interested in applying, please email your resume and an optional cover letter to: hiring@civicchamps.com.
Civic Champ is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Powered by JazzHR
oeIYHvprKF