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Construction Remodeling Administrator

2 months ago

Quincy, United States The Norfolk Companies Full time
Job DescriptionJob DescriptionDescription:

In this role you will work directly with the residential Project Managers to ensure all administrative aspects of the project are successful such as job permitting, contract billing, scheduling, customer communication, payment collections, subcontractor invoice approval and other support to the Project Managers.


Ideal candidates would have a basic understanding of the remodeling process and have served in some type of remodeling customer service role in the past. Oral and written communication skills are key as well as being comfortable in a fast-paced office environment with strong computer skills and multi-tasking capabilities.

Essential Duties and Responsibilities

· Generate hard-copy job folders once project has been assigned

· Prepare permit application paperwork and apply for permits as required

· Verify material and labor sales orders for accuracy and forecast dates, assign subcontractors

· Collect labor payments once started including any labor change orders and add on materials

· Communicate status and progress with Norfolk design team and customers minimum weekly

· Generate all change order forms including DocuSign, POS and collect payment

· Receive, approve, and submit all subcontractor invoices to accounting department

· Notify Project Manager of any billing discrepancies or changes in subcontractor cost from the original estimate or change order paperwork

· Coordinate deliveries and pickups with departments for required materials as requested from Project Manager

· Coordinate warranty claims and service calls for PM

· Send warranty letters to customers upon completion of each project

Requirements:

To be successful in this role, you will:

  • Strong organization skills with the ability to handle multiple tasks simultaneously
  • Solid time management skills and ability to meet simultaneous timelines
  • Strong communication and customer service skills via email, phone to a varying customer base
  • Ability to work in a team environment with limited supervision
  • Ability to assess problems, find root cause and resolve to customer satisfaction
  • Solid working knowledge of Microsoft Office (Excel, Word, Outlook)
  • Demonstrated problem-solving abilities and superior organizational skills essential
  • Willingness to be flexible, taking on both challenging and non-challenging tasks

Education and Experience

  • 3+ years sales administration or project management experience
  • Prior experience supporting high volume sales team
  • Understanding of pricing, purchasing and vendor relations


Who is Norfolk?

The Norfolk Companies are a family made up of a variety of businesses, including Norfolk Kitchen & Bath, Norfolk Hardware & Home Center, Norfolk Multi-family and Northeast Cabinet & Countertop. We focus on providing the BEST service to our customers while we supply cabinetry, countertops, and other building materials for housing projects all over New England and beyond.


Our mulit-family division works with large general contractors, property management companies, and housing authorities While our showrooms support the builder and remodeling contractors as well as homeowners to create beautiful kitchens for their homes. The Construction team employees carpenter, project managers and support to manage our labor installation business.


Collectively we have over 200 employees and growing. We take pride in our Company as a family-owned business and continue to innovate and grow our business for 90 years.


PM19

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