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Guest Services Representative

1 month ago

Miami Lakes, United States The Graham Companies Full time
Job DescriptionJob Description Miami Lakes Hotel is a destination designed for the business and leisure traveler alike. Our hotel is unique as we are the only full-service hotel resort in the Miami Lakes area. Located on Main Street, guests can enjoy a variety of upscale shops, a 17-Cineplex movie theater, and over a dozen restaurants all just steps away from our door.

Responsibilities:

  • Individual will provide assistance to guests in a professional and friendly manner
  • Responsibilities include check-in/check-out process, billing, checking registration cards for accuracy, reviewing occupancy daily, handling cash/credit/house-charge transactions answering phones in friendly/helpful manner and answering to guest needs/questions.
  • Cover for Reservations Agent as needed

REQUIRED EDUCATION AND EXPERIENCE

  • High School degree required
  • Hospitality Management degree preferred
  • 1 year in Front Office/Reservations role in Hospitality, preferably Front Office environment
  • Opera software experience preferred, Bi-lingual (Spanish) a plus.
  • Must be computer literate


Full Time schedule; flexible AM/PM shifts including weekends.


Why You Should Apply -Full Time Employees Only

  • 401(k) with company match
  • Employer Funded Pension Plan
  • Personal Time Off (PTO)
  • Holiday Pay
  • Health Benefits
  • Dental Care Benefits
  • Employer Paid Life Insurance Benefits
  • Employer Paid Short & Long Term Disability
  • Legal Plan
  • Athletic Club Membership Discount
  • Positive work-life balance
  • Conveniently located in the Miami Lakes Town Center within walking distance of numerous restaurant and shops

Must be able to work a flexible schedule including days and nights (6:30a to 3p or 3p to 11:30p)

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