Guest Services Representative
1 month ago
Miami Lakes Hotel is a destination designed for the business and leisure traveler alike. Our hotel is unique as we are the only full-service hotel resort in the Miami Lakes area. Located on Main Street, guests can enjoy a variety of upscale shops, a 17-Cineplex movie theater, and over a dozen restaurants all just steps away from our door.
Responsibilities:
* Individual will provide assistance to guests in a professional and friendly manner
* Responsibilities include check-in/check-out process, billing, checking registration cards for accuracy, reviewing occupancy daily, handling cash/credit/house-charge transactions answering phones in friendly/helpful manner and answering to guest needs/questions.
* Cover for Reservations Agent as needed
REQUIRED EDUCATION AND EXPERIENCE
* High School degree required
* Hospitality Management degree preferred
* 1 year in Front Office/Reservations role in Hospitality, preferably Front Office environment
* Opera software experience preferred, Bi-lingual (Spanish) a plus.
* Must be computer literate
Full Time schedule; flexible AM/PM shifts including weekends.
Why You Should Apply -Full Time Employees Only
* 401(k) with company match
* Employer Funded Pension Plan
* Personal Time Off (PTO)
* Holiday Pay
* Health Benefits
* Dental Care Benefits
* Employer Paid Life Insurance Benefits
* Employer Paid Short & Long Term Disability
* Legal Plan
* Athletic Club Membership Discount
* Positive work-life balance
* Conveniently located in the Miami Lakes Town Center within walking distance of numerous restaurant and shops
Must be able to work a flexible schedule including days and nights (6:30a to 3p or 3p to 11:30p)
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