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Senior Performance Manager

3 months ago

Boston, United States Outsell Corporation Full time
Job DescriptionJob Description

WHO WE ARE

Outsell is a leading customer engagement platform for the automotive industry that listens, predicts and engages with customers at scale, delivering measurable improvements in sales, profitability and customer loyalty. We are based out of Minneapolis, MN with extensions of our team located throughout the US.

Our culture at Outsell is constantly evolving where amazing people (like you) can do their best work. If you are ready to start and grow your career at a values-based company where we live out our core values of Customer, Quality, Caring, Teamwork, Innovation, Initiative, and Integrity, you’ve come to the right place. Visit Why Outsell for more information.


WHAT WE NEED

We are looking for a Senior Performance Manager in the Boston area to join our team The Senior Performance Manager is a driven account management professional position that is responsible for identifying and supporting the cross-sell/up-sell initiatives within their book of business and providing ongoing support of a defined group of dealer partners within a designate geographical territory. Primary responsibilities of the Senior Performance Manager are to ensure customer satisfaction, ensure customer understanding of the Outsell value proposition, drive revenue growth within their current book of business, and ensure revenue retention of their dealer clients is maintained.

Responsibilities Include:

  • Effectively manage client portfolio of accounts to foster long-term strategic business relationships with our dealer partners.
  • Create, execute and assist in the execution of proactive performance management strategies to drive book of business revenue growth and ensure customer retention.
  • Identify and close cross-sell and up-sell opportunities to grow overall Outsell revenue base through consultative sales efforts.
  • Analyze account performance and provide data driven recommendations to dealer partners to increase product adoption, promote program value and align program strategies with customers’ business initiatives.
  • Consistently achieve 90%+ retention of client portfolio and assigned revenue growth through programmatic actions.
  • Collaborate cross-functionally across internal teams to resolve partner program shortcomings and/or partner concerns.
  • Continuously advance knowledge of the Outsell Platform, learning new features, deepening understanding of current features, and helping to teach same to both clients and colleagues.
  • Demonstrate the values of Outsell in everyday interactions.
  • Other duties as assigned.

WHO WE WANT

If you have the following education, experience and competencies, this might be the role for you

Education and Experience:

  • Bachelor’s degree; and
  • 3+ years successful sales/account management; and
  • Certification in Google Analytics; or
  • A combination of education and work experience necessary to perform essential functions.
  • Preferred: Automotive and digital marketing experience and/or knowledge of retail business

Technical/Functional Competencies and Traits:

  • Consultative Sales skills
  • Advance proficiency in interpersonal communication skills
  • Advanced proficiency in written and verbal communication skills
  • Advanced proficiency in Presentation skills virtually and in person
  • Conflict resolution skills
  • Ability to influence and persuade
  • Organizational skills
  • Process orientation, and Detail-orientation
  • Data analysis, and Collaboration skills
  • A positive attitude and highly motivated to win as part of a team
  • Proficiency with MS Word, Excel, PowerPoint and Outlook
  • Proficiency with Salesforce
  • Desire to work with auto dealers and their management teams daily

Work Location and Travel Requirements

Duties are performed in a regular office environment and in the field traveling to dealerships. Physical requirements include:

  • Ability to remain stationary for extended periods of time and performing long hours of work in office setting.
  • Ability to effectively communicate in person, electronically, and over the phone with customers, employees, and others internally and outside of the organization.
  • Mental focus for long periods of time.
  • Ability to operate a computer and other office equipment, such as a copy machine or printer.
  • Ability to review and work with printed documents.
  • Occasionally may lift objects, technology and office equipment weighing up to 25 pounds.
  • Commuting by car and plane to headquarters periodically.
  • Up to 50% travel required by car and plane to dealerships, conventions, and/or other remote locations.


WHAT'S IN IT FOR YOU

Here at Outsell, caring is one of our core values. We demonstrate that by providing top-notch total rewards package for our associates as you grow professionally and personally. In addition to a rewarding career where you get the opportunity to make a tangible impact on our customers and communities, we offer the following to all full-time associates:

  • Competitive pay with discretionary bonuses for above-and-beyond performance
  • Hybrid and remote work arrangements
  • Comprehensive benefits package, including:
    1. Affordable Medical, Dental and Vision Benefits
    2. Health Savings Account with company contributions
    3. 401(k) with company match
    4. Company-paid employee life insurance
    5. Company paid long-term disability
    6. Dependent Care Flexible Spending Account
    7. Tuition reimbursement for formal education, professional development, trainings, etc.
  • Generous time off
    1. Unlimited paid time off
    2. 9 paid holidays
    3. Paid family and medical leave

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other class protected by local, state, or federal law. Our commitment to diversity and inclusion extends to all aspects of employment, including recruitment, hiring, promotion, training, compensation, benefits, and other terms and conditions of employment. To request an accommodation for the application process, please email PeopleTeam@outsell.com.