Front Desk Reception

2 weeks ago


New York, United States matchpoint mill basin Full time
Job DescriptionJob Description

Job Summary:

As a Front Desk Associate at Match Point Mill Basin, you will be the first point of contact for our guests and play a crucial role in delivering excellent customer service. Your responsibilities will include managing check-ins, responding to inquiries, processing memberships, and maintaining an organized front desk area.

 

Responsibilities:

- Greet and welcome members and guests upon their arrival.

- Register guests, verify memberships, and manage check-ins.

- Answer phone calls, respond to emails, and provide detailed information about our facilities, programs, and upcoming events.

- Schedule appointments and manage reservations for sports facilities and classes.

- Process payments and handle point of sale transactions efficiently.

- Maintain a clean and organized workspace.

- Assist with emergency protocols and ensure compliance with all safety regulations.

- Provide general support and information to enhance the guest experience.

 

Qualifications:

- High school diploma or equivalent.

- Proven customer service experience, preferably in a sports or fitness environment.

- Strong communication and interpersonal skills.

- Ability to multitask and thrive in a fast-paced setting.

- Proficient in using basic computer software and office systems.

- Flexible availability, including evenings, weekends, and holidays.

 

What We Offer:

- Competitive salary and comprehensive benefits package.

- Opportunities for professional development and training.

- A lively and supportive work environment.

- Discounts on services and memberships at our facilities.

 

 


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