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Host/Hostess

3 months ago

Arlington, United States Anchor Bar Full time
Job DescriptionJob DescriptionAnchor Bar Restaurant Benefits/Perks
  • Flexible Scheduling
  • Competitive Compensation
  • Career Advancement Opportunities
Position Summary This position is responsible for delivering hospitality to
our guests with genuine and personable conversation. This position is critical
to our guests overall experience at the Anchor Bar. Are Host/Hostess & Take
Our Position is the first and last impression. He/she must exceed the guest experience by aspiring to go
above and beyond in providing exceptional service that will play an important role in our guests decisions
to come back.
Reports to: Management Team
Job Summary
We are seeking a Host/Hostess to join the team at our thriving restaurant. In this role, you will welcome guests, lead them to their seats, and inform them of any specials. Your goal is to quickly build rapport with patrons and make them feel welcome. The ideal candidate is friendly, outgoing, and committed to providing an exceptional dining experience.

Responsibilities
Uses proper greeting, Hi Welcome to Anchor Bar, Home of the Original Buffalo Wing. How
many in your party today? Or in Take Out, how may I help you today?
Ensures that all customers feel welcome and are given responsive, friendly, and courteous
service at all times.
Deliver genuine hospitality to and establish emotional connections with our guests.
Works with the management team on seating management system. Update table
availability and manage bar and dining area effectively using the table management system.
Communicate effectively with guests and team members
Assist guests to their tables while engaging in polite conversation and delivering a great
experience.
Answer the telephones and effectively answers customers questions and/or needs.
Take orders, in person or over the telephone, for takeout orders and packages to go food
accurately.
Handle guest complaints professionally and alert a manager immediately
Communicate with managers and servers regarding table availability, key table updates, or
special requests made by guests
Maintain high level of cleanliness and sanitation
Demonstrate professional and gracious demeanor at all times
Perform all opening, daily shift checklist and closing duties accurately as assigned.
Perform any job function requested by the management team

Qualifications
Adaptability Flexibility Adapts to changing business needs, conditions, and work
responsibilities. Works well with a variety of situations, individuals, groups, and varying customer
needs.
Attention to Detail Diligently attends to details and pursues quality in accomplishing tasks
Communication Listens to customers and pees. Able to communicate and understand the
predominant language(s) of the restaurants trading area.
Customer Focus Builds and maintains customer satisfaction to guests.
Problem Solving Resolves difficult or complicated challenges. Works with management team to
resolve problems and /or issues.
Teamwork Promotes cooperation and commitment within a team to achieve goals and
deliverables.
Able to work in a standing position for long periods of time (up to 5 hours).