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Lead Host/Hostess

2 months ago

Arlington, Virginia, United States Army Navy Country Club Full time

**Job Summary**

The Army Navy Country Club is seeking a highly skilled and friendly Lead Host/Hostess to join our team. As a key member of our Food and Beverage department, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our members.

**Key Responsibilities**

  • Efficiently seat members according to floor plan, ensuring a smooth and organized dining experience.
  • Greet members upon entering dining areas, providing a warm and welcoming atmosphere.
  • Communicate effectively with staff and managers to ensure member requests are met promptly and professionally.
  • Answer phone calls in a polite and professional manner, providing excellent customer service.
  • Maintain a clean and organized workspace, adhering to high standards of cleanliness and presentation.
  • Process take-out orders efficiently and accurately, ensuring timely delivery to members.
  • Stay knowledgeable about club events and functions, providing members with up-to-date information and recommendations.

**Qualification Standards**

  • Education: High School Diploma or GED equivalent.
  • Experience: No experience required, but a passion for delivering exceptional customer service is essential.
  • Physical Demands: Ability to be on your feet for long periods of time, with a focus on maintaining a high level of energy and enthusiasm throughout your shift.

**Availability**

We are seeking a candidate who is available to work a variety of shifts, including Wednesday-Saturday 10am-10pm and Sunday 7am-10pm. This is a civilian position and does not require military service.