Coordinator of Homeless Services

POSITION OVERVIEW: The Coordinator of Homeless Services provides program oversight of homeless services programs and staff assigned to those programs. The Coordinator is responsible for assisting in hiring, training, scheduling, and supervision of Residential employees, handling employee and consumer complaints/concerns, monitoring consumer general circumstances as it involves housing, and assuring general safety and cleanliness. The Coordinator is responsible for monitoring homeless grants and supplemental funds that may assist a person with housing sustainability. The Coordinator will collaborate with community landlords, the Veteran’s Administration, community partners and the local Continuum of Care to provide safe, affordable housing to participants.

The Residential Coordinator will monitor the attendance of employees. The Residential Coordinator will document and communicate client occupancy and status, support social events, and participate in staff meetings and training. The Residential Coordinator will assist in monitoring the productivity of Residential staff and timeliness of completed documentation. The Residential Coordinator will make sure Residential Care is compliant with all licensing and contract requirements.

ESSENTIAL POSITION RESPONSIBILITIES:

1. Responsible for scheduling residential shifts and proper staffing levels at each location. Ensuring licensing requirements and departmental budget guidelines are met. Provides back up as needed for Residential staff.
2. Provides supervision to Residential staff, ensures staff are supported and trained in accordance with policies. Handles questions and concerns and follows up on any issues related to residents in the program or personnel issues. Facilitates monthly team meetings and 1:1’s with all employees.
3. Provides direction and support to Residential staff in matters related to staffing the program, licensing standards, utilization of residential facilities and services, scheduling special activities, and other concerns which impact quality care and agency collaboration.
4. Assists in securing timely and appropriate documentation of services, within 24 hours of service delivery. Ensures services provided by Residential Care staff are medically necessary and submitted as required per contract guidelines. Ensures documentation into the HMIS system is completed as per contract guidelines.
5. Responsible for monitoring direct care staff documentation, ensuring team members meet documentation requirements. Provide assistance and support to ensure employees maximize their performance and productivity. Ensures timely and appropriate documentation and billing of services to ensure MHA, CoC and VA guidelines are followed.
6. Handles personnel matters effectively and consistently with existing policies, including interviewing, hiring, counseling, terminating, and helping complete annual evaluations for direct care staff. Provides appropriate documentation as necessary.
7. Creates, updates and provide orientation and training to new Residential staff, ensures completeness of competency-based training and adherence to applicable standards.
8. Provides on-site problem solving and crisis support with direct care staff to ensure safety of staff and residents and continuity of care.
9. The Coordinator collaborates on qualified referrals for shelter placement, Veterans Administration grant programs and Permanent Supported Housing programs. The Coordinator will collaborate with community landlords, community partners and the local Continuum of Care to provide safe, affordable housing to participants and act as a liaison regarding housing issues.
10. Works with Residential Management team to ensure that the tenants’ units are ready for move-in, linens, supplies, and food are immediately available; and that unit mate is adequately prepared for and introduced to a new tenant.
11. The Coordinator will ensure referrals, intakes, treatment planning, access to services and discharges are completed as per contract guidelines. Completes and files accurate and timely reports as directed by and / or in conjunction with the Senor Director of Housing and Facilities and Senior Director of Grants and Aging.
12. Files reports with the Senior Director of Housing and Facilities, other Departments, United Way, HUD or Veteran’s Administration as directed.
13. Meets with the Clinical Director of Residential Programs on a regular basis and participates with other staff to ensure successful delivery of services and agency-wide collaboration, this extends to the Veteran’s Administration, the CoC and other contractors or affiliates.
14. Approves times sheets and ensures correct programs are charged for staff time. Approves time off requests, mileage reports, and expense reports in accordance with MHA policy. Monitors program expenditures and reviews program budget monthly with Clinical Director of Residential Programs and Senior Director of Housing and Facilities.
15. Participates regularly in all meetings related to all residential grants.

OTHER POSITION REQUIREMENTS:

1. Maintains acceptable overall attendance record, to include department staff meetings, agency meetings, and training as required. Ensures appropriate notification to supervisor for absences and ensures that work is covered. Flexibility in work schedule when needed.
2. Exhibits appropriate level of technical knowledge for the position.
3. Produces quantity of work necessary to meet job requirements.
4. Works well with a team, keeps others informed of information needed. Treats others with respect, maintaining a spirit of cooperation.
5. Maintain professional verbal and written interactions with peers, participants, supervisors and other staff, which also includes effective listening skills. Use diplomacy and tact in dealing with difficult situations or people. Provide strong customer service skills, so that residents will have the best experience possible while in the residential setting, increasing their chances of success while in the program and successfully transition into the community.
6. Demonstrates the ability and willingness to handle new assignments, changes in procedures and business requirements. Identifies what needs to be done and takes appropriate action.
7. Completes assigned work, meets deadlines without reminders/follow-up from supervisor or others.
8. Performs work conscientiously with a high degree of accuracy.
9. Collaboration with partnering agencies and CIT Teams for mobile response and stabilization services.
10. Meets goals and objectives as mutually agreed upon during last performance review (if applicable).

EEO Race, Color, National Origin, Religion, Sex, Sexual Orientation, Gender Identity, Veteran, Disabled

POSITION REQUIREMENTS: The Coordinator of Homeless Services is expected to have a bachelor’s degree in human services or equivalent experience. Preferred areas of experience include experience working with chronically homeless individuals and those who struggle with Mental Illness and Substance use. Preferred areas of experience include supervision of staff, program management and a commitment to consumer advocacy and quality care. Must demonstrate effective communication and documentation skills. The ability to maintain a flexible work schedule to include some evening and weekend hours and availability for emergency and/or on-call services are essential. A valid Kansas driver’s license and access to personal vehicle required.

PHYSICAL REQUIREMENTS:

* Sitting for extended periods of time

* Extensive data entry

* Driving (for purposes of community mobility)

* Lifting/carrying up to thirty (30) pounds

* Bending/stooping

All the above duties and responsibilities are considered essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as a detailed statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisors, subject to reasonable accommodation.