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Customer Service Call Center Representative

3 months ago

Louisville, United States Loop Recruiting Full time
Job DescriptionJob Description

*This is a hybrid position where you will be working in the office 3 days of the week and working from home 2 days of the week*

What does an Annual Enrollment Specialist do?

Annual Enrollment Specialists typically work in the human resources department within a corporation to make sure that all employees understand their benefits and how to use them.

Their job is to maintain communication with insurance providers, monitor payroll deductions and revise benefit packages in compliance with employee needs. They may also discuss the information guides to aid employee understanding of new benefits packages and changes to the enrollment process.

Open Enrollment Specialist skills and qualifications:

An Annual Enrollment Specialist should be completely knowledgeable about any and all procedures regarding to the selection and allocation of benefits. Here are the essential skills and qualifications for the Annual Enrollment Specialist position:

· Strong organizational skills

· Familiarity with benefits and payroll software

· Interpersonal skills

· Communication skills

· A keen eye for detail

· Advanced knowledge of standard computer and office software

Duties and responsibilities:

Annual Enrollment Specialists are primarily responsible for informing employees about the nature of benefits plans and any changes that happen to the structure of those benefits. They should be able to answer questions and concerns that employees have about their benefits. In addition to that, here are some of the general duties and responsibilities of an Annual Enrollment Specialist:

· Processing enrollments quickly and accurately

· Reviewing monthly payroll deductions

· Resolving employee issues with benefits administrators and insurance providers

· Assisting the employees in enrolling in dental, vision and medical insurance plans

· Providing new hires with explanations of benefits and instructing them on enrollment and fulfillment procedures

· Providing ongoing support for the HR and benefits teams

· Consulting with employees about eligibility and other pertinent issues