Bilingual Call Center Representative
3 weeks ago
MarillacHealth is hiring a Dental Call Center Representative Must be In-Person, not remote.
Job Summary:
Manage outgoing calls to newly assigned patients and programs. Manage inbound calls and set appointments. Bi-lingual strongly preferred.
Essential Functions:
Primary duties
· Make outbound calls to new patients to confirm appointments and patients assigned to new programs.
· Contact Patients to schedule preventative care visits
· Reschedule appointments as necessary.
· Manage inbound calls and set appointments.
· Determine reason for inbound call and route appropriately
· Scheduled requested appointments
· Other duties as assigned
Competencies:
Bi-lingual
· Strong customer service skills
· Strong phone communication skills
· Strong computer skills
· Medical terminology knowledge a plus
Required Education/Experience:
· High school diploma
· 1+ years customer service
Preferred Education/ Experience:
· 1+ year medical setting customer service
Additional Eligibility:
This position resides in a medical facility therefore, employee must obtain or show proof of the following vaccines prior to first day.
· Annual Flu Shot
· COVID -19
· MMR
· Tdap (current booster)
· Varicella (Chicken pox)
· TB Test
Work Environment:
This position performs duties in a healthcare facility setting. This may include performing duties within the view of patients or members of the public.
Physical Demands:
Physical Actions
Frequency % of time
Sitting 90%
Standing 5%
Walking 5%
Lifting 0
Climbing 0
Pulling 0
Pushing 0
Cramped or Confined Space 95%
Materials / Equipment Involved:
Desktop computer
Multi line phone system
Electronic Medical Records
Company DescriptionMarillacHealth is a Federally Qualified Health Center located in Grand Junction, Colorado. Serving over 12,000 unduplicated patients each year in Medical, Behavioral Health and Dental services.Company DescriptionMarillacHealth is a Federally Qualified Health Center located in Grand Junction, Colorado. Serving over 12,000 unduplicated patients each year in Medical, Behavioral Health and Dental services.
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