Agg/Asphalt Customer Service Representative

2 weeks ago

Grand Junction, United States CRH Full time

 


Job ID:  496389

 

United Companies, is a CRH Company. Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees.  We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services.  We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.   

 

Position Overview

This is a skilled position requiring the individual to effectively take material orders from customers. This position requires speaking with customer on the phone. Making good customer relations skills and requires a basic knowledge of the construction industry.

 

Wage Range: $17 to $20 dependent on experience

 

Key Responsibilities (Essential Duties and Functions)

  • Receive incoming customer calls. Take verbal aggregate orders over the telephone.
  • Handle all calls and other forms of communication in a courteous, professional and helpful manner.
  • Input the orders into the JWS/Apex program.
  • Ensure proper customer information and materials are entered correctly.
  • Maintain communication with customers, dispatchers, and CSR team members.
  • Maintain facilities and keep in good working order all necessary equipment.
  • Properly follow all company policies and procedures. Report any problems to the Department Manager, Safety Manager, or Human Resources Manager.
  • Basic knowledge of the construction industry.
  • Basic knowledge of the western slope of Colorado.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or ability required.  Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

 

Education/Experience

  • High school diploma or general education degree (GED) preferred.
  • Knowledge of the aggregate material and construction industry is preferred.
  • Two (2) years’ experience in order taking and construction industry is preferred.

 

Work Requirements

  • Working knowledge of Microsoft office suite (Word, Excel, PowerPoint, Outlook) is necessary.
  • Previous work within the construction/ ready mix industry is preferred.

 

Knowledge/Skill Requirements

  • Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write correspondence.  Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.
  • Ability to add, subtract, multiple and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ration, percent, land to draw and interpret bar graphs
  • Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions
  • Ability to work well with others in a group or one on one setting.
  • To perform this job successfully, an individual should be able to type and use keyboards accurately and have a strong working knowledge of Database software.
  • Excellent customer service skills

 

Key Competencies

  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to needs.
  • Teamwork - Contributes to building a positive team spirit.
  • Judgment - Exhibits sound and accurate judgment.
  • Planning/Organizing - Uses time efficiently.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time.
  • Dependability - Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.
  • Initiative - Asks for and offers help when needed; able to consistently work independently.
  • Innovation - Generates suggestions for improving work.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.

 

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to sit, talk, or hear. 
  • The employee is frequently required to sit, climb, and use hands to finger, handle, or feel. 
  • The employee is frequently required to stand, walk, crawl, kneel, bend, and reach with hands and arms above their shoulders. 
  • The employee must occasionally lift and/or move from 10 to 25 lbs. 
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Office Setting

 

The statements included in this job description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform the job.  Other duties may be assigned as required.  Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

What CRH Offers You

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

 

 

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

 

If you’re up for a rewarding challenge, we invite you to take the first step and apply today Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest

 

United Companies, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

 

EOE/Vet/Disability--If you want to know more, please click on this link. 

 

 

 

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