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Senior Service Manager

2 months ago

Austin, United States Hilltop Residential Full time
Job DescriptionJob DescriptionDescription:

Senior Service Manager - Estates at East Riverside


At Hilltop Residential, we are proud of our vibrant culture. We are a world-class real estate investment company that provides unparalleled excellence to our customers and investors.


Hilltop is dedicated to creating an unforgettable experience not only as a great place to live, but also a great place to work, and we are honored to have received the recognition as a Great Place to Work three years in a row, as well as being named a Top Workplace by the Houston Chronicle If you want to be a part of a fast-growing company that puts their employees first – Hilltop Residential is it


Hilltop Residential Offers Great Benefits

• Competitive Pay • 401k with Company Match • Comprehensive Medical, Dental and Vision Plans • Paid Life Insurance • Employee Referral Program • Short and Long Term Disability • Paid Time Off • Employee Rent Discount Program • Rapidly Growing Company with Opportunities for Growth


Essential Responsibilities

• Organize, prioritize, and guarantee service requests and repairs are made correctly and in timely manner

• Inspect grounds, buildings, and other community features daily to minimize liability concerns and ensure excellent curb appeal at all times

• Oversee turnkey operations; ensure vacant units are made rent-ready in a timely manner

• Understand and execute service requests using computer software systems daily

• Perform turnkey work as required and ensure all make-readies are inspected

• Follow the standard operating procedures

• Keep basic knowledge of local and state codes for permitting, sign ordinances and pool regulations

• Follow and enforce the company's policies and procedures

• Communicate effectively with residents, fellow associates, vendors, and supervisors

• Work with community director to handle maintenance-related resident problems

• Assist community director with documenting counseling sessions with maintenance staff

• Maintain a preventative maintenance program to minimize emergency and service repairs

• Maintain hazard communications program; teach and promote safe work practices

• Assist with recruiting, hiring, and training of quality staff; recommend promotions and terminations when necessary

• Work with community director to obtain competitive bids for maintenance-related expenses

• Understand and adhere to budget guidelines

• Purchase supplies and vendor services using standard purchase order systems and proper bidding procedures under the supervision of community director

• Monitor inventory and maintain appropriate levels of parts and supplies

Requirements:
  • 1+ years of hands-on general maintenance experience
  • Strong proficiency with property management software systems
  • Availability to work a flexible schedule, including weekends
  • Rotating on-call responsibility for after-hours emergencies
  • EPA/HVAC license or certification
  • Valid driver's license and/or access to reliable transportation
  • Bilingual oral and written communication in English and Spanish required

This role will require an EPA Universal or HVAC certification. If you meet all other requirements and are chosen for this position, Hilltop Residential will invest in your professional development by covering the cost for you to obtain the required certification.


Applicants are evaluated on the basis of job qualifications—not race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital or domestic partner status, citizenship or any other status or characteristic covered by federal, state or local law.


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Company DescriptionHilltop Residential is a world-class real estate investment company that provides unparalleled excellence to our customers and investors. Hilltop Residential was founded in 2017 and currently owns and operates $1.8 billion of multifamily properties throughout the major markets in Texas and the southeastern United States.

Hilltop is a certified Great Place to Work three years in a row, as well as being named a Top Workplace by the Houston Chronicle. We are searching for motivated and talented individuals to be a part of our growing Hilltop family.

Hilltop is an intersection of people and values. Ultimately guided by our faith, our Core Values of Integrity, Humility, Service, Innovation, Unity, and Charity are essential to why Hilltop exists. The Hilltop family lives by our Core Values to serve our residents, love and support our team members, and wisely steward our investors’ capital.Company DescriptionHilltop Residential is a world-class real estate investment company that provides unparalleled excellence to our customers and investors. Hilltop Residential was founded in 2017 and currently owns and operates $1.8 billion of multifamily properties throughout the major markets in Texas and the southeastern United States. \r
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Hilltop is a certified Great Place to Work three years in a row, as well as being named a Top Workplace by the Houston Chronicle. We are searching for motivated and talented individuals to be a part of our growing Hilltop family.\r
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Hilltop is an intersection of people and values. Ultimately guided by our faith, our Core Values of Integrity, Humility, Service, Innovation, Unity, and Charity are essential to why Hilltop exists. The Hilltop family lives by our Core Values to serve our residents, love and support our team members, and wisely steward our investors’ capital.