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Customer Services Representative

2 months ago


Houston, United States IWorkForce Solutions LP Full time $27 - $29
Job DescriptionJob Description

ASSIGNMENT DURATION: 6 TO 12 MONTH PROJECT WITH THE POSSIBILITY TO CONVERT TO FULL-TIME (NOT GUARANTEED)

***EDUCATION REQUIRED - HIGH SCHOOL DIPLOMA OR GED***

SCHEDULE: MONDAY THROUGH FRIDAY - 8:00 AM TO 5:00 PM OR 7:00 AM TO 4:00 PM - WEEKLY OVERTIME IS ABOUT 5 TO 10 HOURS PER WEEK (OPTIONAL)

HYBRID SCHEDULE AVAILABLE WORKING REMOTE ON MONDAYS AND FRIDAYS.

TEAM ENVIRONMENT: THIS AR CLEANUP GROUP IS COMPRISED OF 3 TEAM MEMBERS AND 1 REPORTING MANAGER. THE ENTIRE CUSTOMER SERVICE TEAM IS COMPRISED OF 47 TEAM MEMBERS WITH 7 SUPERVISORS.

JOB ROLE: We are recruiting for a Temporary Customer Service Representative to join our Aftermarket team As a Customer Service Representative, you will utilize a hands-on, professional approach to ensure consistent and effective resolutions of customer requests, while working in a fast-paced environment, as part of our energetic and inclusive Customer Service team.

PRIMARY DUTIES & RESPONSIBILITIES:
- Communicating with customers to address their needs and/or professionally handling potential issues with products or services.
- Quoting assigned customers on requests received.
- Managing customer needs and expectations by proactively reviewing open orders.
- Responding efficiently and professionally to callers, explaining possible solutions, and elevating calls to Centers of Excellence as needed.
- Liaise with customers regarding quotations and invoicing queries.
- Work with the warehouse department to arrange for necessary parts to be shipped for respective service calls.
- Work with service coordinator to arrange for Service personnel to be available for the respective service call.
- Comply with all Company and HSE policies and procedures.
- Perform other duties as assigned.

EDUCATION & EXPERIENCE QUALIFICATIONS:
- High School Diploma or GED.
- Ability to pass a drug screen & background check.
- Experience in a customer service-oriented role preferred. (2 years of experience is preferred)

- Prior experience in ERP systems a plus, Oracle Cloud is currently being used. Must be proficient in Microsoft office.
- Excellent organization skills with the ability to keep track of multiple priorities. - Ability to adapt and be cross-trained to learn all job duties as required.
- Ability to work in a fast-paced environment.

MUST HAVE STABLE WORK TENURE - ANY EMPLOYMENT GAPS OR SHORT TENURE MUST BE JUSTIFIED ON ALL RESUMES.

 

Company DescriptionIWS is a family-oriented company with an amazing staff. As a team, we're always looking for ways to promote internal growth and find solutions for our clients and customers' personnel needs. Our team comes from a humble background of hardworking Texans always hunting for good opportunities.

We look forward to having you join our teamCompany DescriptionIWS is a family-oriented company with an amazing staff. As a team, we're always looking for ways to promote internal growth and find solutions for our clients and customers' personnel needs. Our team comes from a humble background of hardworking Texans always hunting for good opportunities.\r
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We look forward to having you join our team