Customer Service Representative
5 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our call center team, you will be responsible for providing exceptional service to our clients, addressing their concerns, and resolving issues in a timely and professional manner.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and handle multiple calls simultaneously. You will be expected to be knowledgeable about our products and services, as well as possess a strong understanding of customer service principles and practices.
Key Responsibilities:- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide accurate and helpful information to customers regarding our products and services.
- Utilize software and tools to manage customer interactions and resolve issues.
- Collaborate with internal teams to resolve complex customer issues.
- Meet or exceed customer satisfaction and service level targets.
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple calls simultaneously.
- Knowledge of customer service principles and practices.
- Proficiency with computers and software applications.
Remote Work: No
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