Bilingual (English/Spanish) HVAC Counter Sales - Durham

3 weeks ago

Durham, United States Johnstone Supply Full time
Job DescriptionJob Description

What we are looking for:

Johnstone Supply seeks a Bilingual (English/Spanish) HVAC Counter Sales Representative to enhance the team providing customer service for our clients at our store. In addition to building your HVAC product knowledge base so that you are an effective service leader that can educate and guide clients in product selections to meet their needs, you'll serve as a liaison, providing an optimized experience for internal and external Spanish-speaking customers.

Where We're Located: The JTeam Group of Johnstone Supply has branches in North Carolina and Virginia. Our NC branches: Rocky Mount, Raleigh, Garner, Durham, Hickory, Winston Salem, Greensboro, Statesville (Coming Soon) Our VA branches: Charlottesville, Lynchburg, Richmond, Roanoke, Fredericksburg (Opening Soon) The bilingual counter sales position is one that we are looking to hire for at all our locations.

Work Hours: This is a full-time, hourly position. 40 hours weekly, with the potential for a rotation that requires working 1 Saturday a month. When scheduled, Saturday work offers incentive pay.

Branch hours are between 7am and 5pm Monday through Friday. Johnstone Supply is closed on Sundays. The JTeam Branches open on Saturdays are as follows:

North Carolina: Durham, Garner, Greensboro, Raleigh, Winston Salem

What We Offer Johnstone Supply offers a compensation package that includes an Employee Stock Option Plan (ESOP), 401K Program, Medical, Dental, and Vision, paid holidays, paid time off, short-term disability (STD), long term disability (LTD), Optional Life insurance, an Employee Assistance Program (EAP), an associate discount, and opportunities for professional development through on-the-job training, Johnstone University, and a Tuition Assistance Program.

What it takes to succeed in in this role:

- A strong drive for excellence in providing customer service.

- Bilingual conversational fluency (Spanish/English).

- The ability read and write in English, as necessitated for data entry, order placement, reports, or related activities.

- Genuine enjoyment in engaging and interacting with our customers. - Adaptability, a desire, and willingness to learn.

- A Highschool Diploma, GED or an equivalent combination of experience and education.

It's a big plus, not required, if you possess any of the following:

- Prior experience, education, or certification related to the HVAC Industry.

- Prior experience in Counter Sales, as a Parts Specialist, in plumbing, electrical work, or similar industry.

If you are interested in an opportunity to join an industry leader that takes pride in making it easy for the HVAC/R contractor to do business, Join Us. Apply Today

Full Job Description Below:

- Answers incoming telephone calls and greets customers who walk in the store.

- Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.

- Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions.

-Identifies alternate or substitute products to meet customer needs.

- Researches and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts .

- Enters sales orders into point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines.

- Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.

- Develops good working relationships and rapport with customers. Greets regular customers by name.

- Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.

- Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.

- Follows company pricing and credit guidelines Sales Results and Responsibilities

- Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales.

- Educates customers/prospects re: the variety of products available for sale and the benefits of shopping at Johnstone Supply

- Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.

- Uncovers and communicates sales lead information to outside sales staff and management.

- Promotes surplus, sale, discounted and obsolete inventory to customers in order to maintain proper inventory levels. Communicates unexpected increases or decreases in product demand and inventory to purchasing or management.

Language Proficiencies:

- Proficient conversational English skills.

- The ability read and write in English, as necessitated for data entry, order placement, reports, or related activities.

- Conversational fluency in Spanish. Education and Experience: Required:

- High School Diploma or G.E.D and minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience. Preferred:

- 2 years experience as a Sales and Service Associate in the HVAC/R or similar industry. Job-Specific Knowledge, Skills and Abilities

- Ability to provide consistent, professional customer service.

- Ability to multi-task and maintain focus while prioritizing the needs of several customers at once.

- Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.

- Demonstrated understanding and application of effective sales strategies and techniques.

- Skill in building long term customer relationships.

- Ability to maintain a positive and friendly demeanor.

- General knowledge of HVACR products, concepts and the industry as a whole.

- Skill in proactively communicating (both verbal and written) to establish mutual respect and understanding.

- Math skills, including ability to: add, subtract, multiply, divide; and calculate margins, discounts and percentages.

- Skill in using point-of-sale computer systems to locate information and process transactions.

- Skill in using web-based tools to research product and information.

- Ability to work productively in teams with a wide range of people.

- Ability to work independently with minimal direction.

- Ability to follow written instructions and documented procedures

- Adequate physical strength and stamina to repeatedly lift, carry, move, and set down up to 75 pounds.

- Skill in operation of heavy equipment, forklift, pallet jack, and order picker. - Strict attention to detail

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