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Service Advisor Service Writer

3 months ago

Upland, United States 123 Car Buying Full time
Job DescriptionJob Description

Hiring an Automotive Service Writer

Duties and Responsibilities:

  1. Customer Interaction:

    • Promptly greeting customers who walk into the shop.
    • Listening to customers describe auto problems.
    • Asking follow-up questions to help diagnose issues.
    • Answering phone calls and addressing customer inquiries.

  2. Data Management:

    • Entering customer information into a database.
    • Tracking the progress of each job.

  3. Estimating and Communication:

    • Compiling work estimates and communicating them to the customer.
    • Answering customers’ questions regarding the nature of repairs and their costs.

  4. Billing and Payments:

    • Billing the customer or accepting payment when the job is complete.

  5. Parts and Workflow Management:

    • Ordering parts as needed for repairs.
    • Managing technician job flow to ensure efficient and timely completion of tasks.

As the first and last team member customers interact with, the Automotive Service Writer plays a critical role in ensuring customer satisfaction by providing a positive and efficient experience.

Company Description123 Car Buying, Auto Repair, and Smog Center is a premier automotive sales and service provider founded in May 2013. With over 25 years of industry experience, our knowledgeable staff brings unparalleled expertise to every service we offer. Our top priority is customer satisfaction, and we strive to provide the best possible online and in-person car shopping experience. Our services include same-day vehicle diagnostics and automotive maintenance, and we offer a comfortable lobby with complimentary coffee and WiFi. Browse our inventory of car accessories or drop off your car and we'll call you when it's ready. Contact us today to experience the difference at 123 Car Buying, Auto Repair, and Smog CenterCompany Description123 Car Buying, Auto Repair, and Smog Center is a premier automotive sales and service provider founded in May 2013. With over 25 years of industry experience, our knowledgeable staff brings unparalleled expertise to every service we offer. Our top priority is customer satisfaction, and we strive to provide the best possible online and in-person car shopping experience. Our services include same-day vehicle diagnostics and automotive maintenance, and we offer a comfortable lobby with complimentary coffee and WiFi. Browse our inventory of car accessories or drop off your car and we'll call you when it's ready. Contact us today to experience the difference at 123 Car Buying, Auto Repair, and Smog Center