IT Operations Management Tech Lead

1 week ago

Corona, United States Volcus Full time
Job DescriptionJob Description

IT OPERATIONS MANAGEMENT TECH LEAD

Executive Summary

We are seeking an IT Operations Management Technical Lead who has extensive professional experience in software development and a deep understanding of technology to take a leading role in building, implementing, and maintaining all software systems. The ideal candidate will be responsible for leading software development as well as the quality of the deliverables, leading the day-to-day technical operations and maintenance of a diverse portfolio of complex software applications including but not limited to sales channel EDI connection, e-comm platform, Logistics WMS and TMS, CRM and other ERP functionalities, etc. The technical lead will work with the project manager and BSA to maintain highly available systems, implement process automation, optimize Operations team efficiency, implement best practices, and provide technical guidance to government stakeholders.

Our Values 

We lift each other up and deeply care about our employees as a whole person.  Our actions, communication, and policies mirror these values. At PicassoTiles, you will be working alongside teams that prioritize respect, friendliness, and are drivers of their passion in loving what they do.

To learn more, visit About Us (picassotiles.com)To be considered, please email your resume and cover letter to hr1@volcus.com. 

Duties and Responsibilities

  • Provide technical leadership to the IT Operations team that provides system operations, change management, configuration management, user support and training. This team includes application, systems, and outsourcing engineers who manage and maintain the high availability of a portfolio of applications.

  • Oversees all technical resources and projects, analyze briefs, write progress reports, identify risks, etc.; help advance the development resource and establish strong cross-functional collaboration.

  • Liaising with both internal and external engineering resources, management, and clients to ensure projects are completed to standard; coordinate team efforts to resolve service interruptions and other operational issues.

  • Lead troubleshooting, recovery, and root cause analysis efforts. Coordinate with various stakeholders as well as outsourcing engineers for advanced troubleshooting support.

  • Communicate service interruptions and change activity to stakeholders including internal and client management as well as other affected teams.

  • Apply Agile, Kanban, and Scrum techniques to implement Operations tasks, and optimize resource assignments and efforts as priorities change across competing workstreams.

  • Analyzing existing operations and scheduling training sessions and meetings to discuss improvements; proactively identify and coordinate change activity involving Operations, software development, and both internal and external stakeholder teams.

  • Develop and refine standard operating procedures for application support and maintenance.

  • Collect and report operational metrics including service level agreement compliance.

  • Coordinate with application leads to deliver maintenance software releases.

  • Maintain a hardware and software license inventory.

  • Work closely with the Executive Leadership and the Finance Department to project development schedule, budget, resource plan, and deliverables compliance.

  • Identify and present best practice recommendations to improve Operations, including automation.

  • Motivating staff and creating a space where they can ask questions and voice their concerns; being transparent with the team about challenges, failures, and successes.

Requirements and Qualifications

  • Bachelor’s degree in computer science, engineering, or a related field.

  • 5 years of experience.

  • Excellent technical, diagnostic, and troubleshooting skills.

  • Diversified experience in software development of multi areas, preferred e-comm platform, ERP, CRM, EDI, API, WMS, TMS, etc. 

  • Relevant Management certification may be required.

  • Experience in a similar role would be advantageous.

  • Strong leadership and organizational abilities.

  • Willingness to build professional relationships with staff and clients.

  • Excellent communication, motivational, and interpersonal skills.

Equal Opportunity Commitment

Volcus, LLC is an equal opportunity employer and promotes equal opportunity for all employees and applicants.  In doing so, we comply with local, state, and federal laws and regulations to ensure an equal employment opportunity for everyone.  We don’t discriminate in employment opportunities or practices on the basis of race, ancestry, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, citizenship, military service obligation, veteran status, or any other basis protected by federal, state or local laws.  Our policies and personnel practices are intended to ensure that all of us are treated equally with regard to recruiting, hiring, advancement, and our decisions on employment are made to further the principle of equal employment opportunities for all employees.

Company DescriptionVolcus, LLC is a world leader that started with a few toy enthusiasts that wanted to provide toys that required no instructions and made open-play possible for kids everywhere. Volcus, LLC, parent company of PicassoTiles that leads the magnetic building block toy industry by providing toys for children that ignite the imagination to create masterpieces. We are a thriving e-commerce business that is focused on further expanding our market share, utilizing the best technology for efficiency, while building strong teams that support one another with creativity, innovation, and continuous improvement.

Our actions, communication, and policies mirror these values. You will be working alongside teams that prioritize respect, friendliness, and are drivers of their passion in loving what they do.Company DescriptionVolcus, LLC is a world leader that started with a few toy enthusiasts that wanted to provide toys that required no instructions and made open-play possible for kids everywhere. Volcus, LLC, parent company of PicassoTiles that leads the magnetic building block toy industry by providing toys for children that ignite the imagination to create masterpieces. We are a thriving e-commerce business that is focused on further expanding our market share, utilizing the best technology for efficiency, while building strong teams that support one another with creativity, innovation, and continuous improvement. \r
\r
Our actions, communication, and policies mirror these values. You will be working alongside teams that prioritize respect, friendliness, and are drivers of their passion in loving what they do.

  • IT Operations Management Tech Lead

    5 days ago

    Corona, United States Volcus Full time

    Job Description Job Description IT OPERATIONS MANAGEMENT TECH LEAD Executive Summary We are seeking an IT Operations Management Technical Lead who has extensive professional experience in software development and a deep understanding of technology to take a leading role in building, implementing, and maintaining all software systems. The ideal candidate will...

  • Intern - Taxpayer Assisted Tenant Services

    1 week ago

    Corona, United States Realty Operations Group Full time

    Job DescriptionJob DescriptionDescriptionRealty Operations Group is a leading shared services property management company dedicated to providing best in class management and administrative support to its select client roster. At Realty Operations Group, we maintain a superior team of professionals united by a common commitment to the highest level of...

  • Legal Representative

    2 weeks ago

    Corona, United States Realty Operations Group Full time

    Job DescriptionJob DescriptionRealty Operations Group is a leading shared services property management company dedicated to providing best in class management and administrative support to its select client roster. At Realty Operations Group, we maintain a superior team of professionals united by a common commitment to the highest level of integrity and...

  • Intern - Marketing

    4 days ago

    Corona, United States Realty Operations Group Full time

    Job DescriptionJob DescriptionGeneral SummaryThe candidate selected for this marketing internship will gain a holistic foundational education in digital marketing and communication. Intern will develop crucial, real-world skills in all aspects of digital marketing, and will have the opportunity to learn from about areas, including branding, lead-generation,...

  • Maintenance Technician

    4 days ago

    Corona, United States Realty Operations Group Full time

    Job DescriptionJob DescriptionThe maintenance worker is to assist the superintendent in maintaining the physical integrity of the property. This involves insuring a safe, secure and comfortable living environment for residents, visitors and staff. The maintenance worker will carry out assigned duties in a safe manner and other duties as requested by the...

  • Territory Manager

    1 week ago

    Corona, United States accordance search group Full time

    Job DescriptionJob DescriptionComp: $91,000  At plan $191KBenefits: Company Car, Full medical benefits, and 401k match at 7.5%The Territory Manager will be responsible for supporting products portfolio (surgical) with physicians, clinicians, materials management and other key decision makers.  Other essential functions of the position include:Presents,...

  • Lease Renewal Representative

    1 week ago

    Corona, United States Realty Operations Group Full time

    Job DescriptionJob DescriptionWe are seeking a well-organized, resourceful candidate for the position of Leasing Renewal Representative to work in our New York portfolio. The primary function will be to assist the Lease Renewal Manager with all aspects of the renewal processes. Job responsibilities will entail:Core ResponsibilitiesPrepare, complete and track...

  • Porter

    4 days ago

    Corona, United States Realty Operations Group Full time

    Job DescriptionJob DescriptionPorter Real Estate Residential Management Company located within the five boroughs in NY, NY is seeking a qualified Porter to fill a full time position. The ideal candidate will be responsible for coverage of the building. Maintain interior/exterior of building and general building maintenance projects. Support day to day...

  • Part-Time Youth Flag Football Referee

    1 week ago

    Corona, United States i9 Sports - Aspen Management Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsTraining & developmentStarting pay rate: $15.50 per HourJob Type: Part-Time Contractor (Weekend Shifts)Job Location: Chino, Ontario, Rancho Cucamonga, Eastvale, Upland, Fontana, NorcoJob SummaryMake a real difference in young athletes' lives as a Weekend Flag Football Official with i9 Sports! More...

  • Part-Time Youth Soccer Referee

    1 week ago

    Corona, United States i9 Sports - Aspen Management Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsTraining & developmentStarting pay rate: $15.50 per HourJob Type: Part-Time Contractor (Weekend Shifts)Job Location: Chino, Ontario, Rancho Cucamonga, Eastvale, Upland, Fontana, NorcoJob SummaryShape the future of youth soccer as a Weekend Soccer Official with i9 Sports! You'll be more than just a...

  • Part-Time Youth Soccer Referee

    15 hours ago

    Corona, United States i9 Sports - Aspen Management Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsTraining & developmentStarting pay rate: $15.50 per HourJob Type: Part-Time Contractor (Weekend Shifts)Job Location: Chino, Ontario, Rancho Cucamonga, Eastvale, Upland, Fontana, NorcoJob SummaryShape the future of youth soccer as a Weekend Soccer Official with i9 Sports! You'll be more than just a...

  • Part-Time Youth Volleyball Referee

    1 week ago

    Corona, United States i9 Sports - Aspen Management Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsTraining & developmentStarting pay rate: $15.50 per HourJob Type: Part-Time Contractor (Weekend Shifts)Job Location: Chino, Ontario, Rancho Cucamonga, Eastvale, Upland, Fontana, NorcoJob SummaryElevate the game! Become a Weekend Volleyball Official with i9 Sports and be the heart of the action. More...

  • Chargeback Lead

    1 week ago

    Corona, United States Monster Energy Full time

    Position Summary: The Chargeback Lead is responsible for ensuring all Chargeback claims are processed correctly and on time according to Chargeback Department policies. Primary job functions include, but are not limited to, reviewing data accuracy & ensuring proper support are attached to all Chargeback claims before posting to the AR Aging, providing daily...

  • Part-Time Youth Basketball Referee

    1 week ago

    Corona, United States i9 Sports - Aspen Management Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsTraining & developmentStarting pay rate: $15.50 per HourJob Type: Part-Time Contractor (Weekend Shifts)Job Location: Chino, Ontario, Rancho Cucamonga, Eastvale, Upland, Fontana, NorcoJob SummaryHoop dreams? Become a game-changer! Join i9 Sports as a Weekend Basketball Official and make a slam-dunk...

  • Plumber / HVAC Tech

    1 day ago

    Corona, United States EMS Restoration & Construction Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryOpportunity for advancement American Plumbing and Leak Detection is a growing family owned and operated company located in Corona CA specializing plumbing and HVAC. We are looking to hire a lead technician.Qualifications:Knows plumbing from leak detection, reroutes, re-pipes,...

  • Electrical Engineering Manager

    1 week ago

    Corona, United States Interplace Full time

    Electrical Engineering Manager (44322-5) The Electrical Engineering Manager manages Electrical Engineering and its members to ensure a smooth and efficient operation. The tasks involve but are not limited to monitoring workload of the electrical engineers, assignment of projects to electrical engineers, monitor the project progress to ensure that projects...

  • Marketing Team Lead

    1 week ago

    Corona, United States Quest Marketing Partners LLC Full time

    Job DescriptionJob DescriptionMarketing Team Lead Our team has perfected the craft of creating memorable customer experiences that produce consistent results for our clients’ brands. The foundation of our customizable, cost-effective campaigns, is a direct approach to acquiring customers. With each new engagement, we train our team to properly represent...

  • Director of Distribution Operations

    4 days ago

    Corona, United States Monster Energy Full time

    Position Summary:Review, analyze, and evaluate the Distribution Operations business procedures. Implement polices and standard operating procedures (SOPs) to improve day to day operations while developing strategies to align with the organization's goals and customer service expectations. Establish Key Performance Indicators (KPIs) for all shipping locations...

  • Director of Distribution Operations

    1 week ago

    Corona, United States Monster Energy Full time

    Position Summary:Review, analyze, and evaluate the Distribution Operations business procedures. Implement polices and standard operating procedures (SOPs) to improve day to day operations while developing strategies to align with the organization's goals and customer service expectations. Establish Key Performance Indicators (KPIs) for all shipping locations...

  • Chargeback Lead

    3 days ago

    Corona, United States Knewin Full time

    Position Summary: The Chargeback Lead is responsible for ensuring all Chargeback claims are processed correctly and on time according to Chargeback Department policies. Primary job functions include, but are not limited to, reviewing data accuracy & ensuring proper support are attached to all Chargeback claims before posting to the AR Aging, providing daily...