Chargeback Lead

Position Summary:

The Chargeback Lead is responsible for ensuring all Chargeback claims are processed correctly and on time according to Chargeback Department policies. Primary job functions include, but are not limited to, reviewing data accuracy & ensuring proper support are attached to all Chargeback claims before posting to the AR Aging, providing daily guidance & support to Chargeback Reps to ensure timely processing of claims, escalating claim issues to management for review & resolution planning, and assisting Chargeback Specialist & Chargeback Supervisor with employee training.

Essential Job Functions:

• Review and post claims timely and accurately according to Chargeback Department policies
• Overflow for processing claims and backup, as needed.
• First-level daily support to Chargeback reps by answering questions & giving advice on how to resolve complex issues
• Assist with training of new claims reps on SAP system and how to research & process claims
• Assist with testing of new programs, processes, and/or SAP functionality
• Assist Chargeback Specialist with maintaining Standard Operating Procedure documents
• Backfill support to Power BI maintenance (running necessary reports, troubleshooting issues)
• Participate in brainstorming ways to streamline work processes that impact the department
• Ad hoc projects as needed

Position Requirements:

• SAP experience preferred
• Intermediate Excel (Pivot Tables, XLOOKUP)
• High school diploma is required
• Some college education (especially accounting) preferred
• Must be detail oriented and able to work in a fast-paced, high-volume environment in an efficient manner
• Positive attitude and willingness to learn
• Good communicator, not afraid to ask questions, follow up and problem solve
• Good verbal & written communication skills (Writing sample will be required)
• Must be a team player and willing to assist other team members and various departments
• Must be able to recognize and meet deadlines and volume goals (must be results oriented)
• Must be able to work independently with minimal supervision
• Must be able to research, problem solve and identify solutions
• Ability to multitask and appropriately prioritize

Pay Range: $25/hr

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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