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HR Support Specialist

2 months ago

Saint Paul, United States Encore Consulting Services Full time $20
Job DescriptionJob Description

HR Support Specialist

St. Paul, MN (starts off 100% onsite with an option for hybrid after the first 3 months)

6+ Months Contract to Hire (converts to full time / salaried with full benefits after 6 months)

 

Description
This role is an onsite customer service position in St. Paul, MN with the potential to move to a hybrid work arrangement after the first 90 days. There is also the potential for this position to be extended beyond the initial six-month contract and convert to a full-time position, depending on performance and current business needs. Hourly rate starts off at $20 (W2), full time salary will be in the $50K range, plus a robust benefits package.

This position will serve in the inbound contact center, handling general HR questions from within and outside of the United States. You will receive training on HR policies and practices so these can be effectively applied during customer interactions. A "day in the life" will be approximately 85% taking inbound calls and 15% handling emails and various tasks, as needed. These percentages change with seniority.

Primary Job Duties & Responsibilities

·        Answer inbound calls, emails and chats from our customers (current employees, retirees and job candidates) regarding payroll, time tracking, benefits, leaves of absence, compensation, performance management, pension, staffing and other miscellaneous HR questions.

·        Apply HR policies, practices, and technology to effectively provide guidance and resolutions to our customers.

·        Document call, email, and chat cases accurately and research answers or route to second level support when first call/contact resolution is not possible.

·        Manage open cases and follow-up with team leadership or other HR department resources until cases are resolved.

·        Understand and follow all policies and procedures.

 

Minimum Qualifications

·        High school degree or equivalent required.

·        Bachelor’s Degree in Human Resources or related preferred.

·        1 year of HR or equivalent customer service experience preferred.

 

Job Specific Technical Skills & Competencies

·        Customer service oriented, verbal and written communication skills, results driven, excellent organization, and prioritization skills.

·        Experience with Workday a strong plus.

·        Experience with Microsoft Office suite of applications.