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Class Instructor

3 months ago

Nashville, United States Goo Goo Chocolate Co Full time
Job DescriptionJob Description

Job Title: Experience Class Instructor

Department: Experience

Reports To: Experience Assistant Store Manager

Exemption Classification: Hourly Non-Exempt

Goo Goo Cluster Guest Experience Class Instructor (GCI) is responsible for delivering the ultimate guest experience while participating in classes, tastings, and tours at Goo Goo Chocolate Co. and off-site events.  

The GCI will serve as an ambassador for the brand while providing an engaging and participatory experience and 

ensure guests leave with knowledge of Goo Goo Cluster history and the fundamentals of confectionary processes.

 

Responsibilities include but are not limited to the following:

 People: Guest Interaction and Customer Service

•                 Prep, organize and lead chocolate experience classes.

•                 Ensure group events run smoothly and efficiently.

•                 Ensure guest interaction is a fun, engaging sweet experience.

•                 Responsible for sharing guest feedback on experiences with upper management in a timely manner.

•                 Serve as a greeter and brand ambassador on the retail floor during downtime.

•                 Assist retail staff during peak time, this includes but not limited to assisting with Design your Own, POS system, and merchandising.

•                 Ensure communication with guests and visitors are inviting and aligned with Core Values

•                 Attend all training, informative sessions, meetings aimed at improving and reinforcing knowledge and understanding of company operations.

•                 Assist with set up and cleanup of events and classes, this includes fulfilling products, box preparations and daily/weekly/monthly cleaning and sanitation duties.

•                 Assist management in the development of current and future Experiences programs.

•                 Communicate needs and goals for the Experience department to EASM in a timely manner.

•                 Assist Retail department during break or peak times.

 

 

Operations: Essential Duties of Operations

•        Maintain a neat, clean and organized store.

•        Ensure class floor plan set-ups are efficient to the size of each class.

•        Assist with capping class participant’s Premiums when there are at least 2 class instructors.

 

 

 

 

Customer Relations:  Internal and External Customer Experience

•        Assist in resolving customer inquiries and solutions by communicating customer complaints to Experience ASM or MOD (Manager on Duty) in a timely manner.

 

Requirements:

•                 Must have or obtain Food Handlers Permit and TABC within 30 days of employment.

•                 Ability to lift to 50lbs.

 

 

Core Values and Competencies

C’mon It’s Candy -  We’re here to have fun and don’t take ourselves too seriously.

•                Patient

•                Open Minded

•                Positive Thinker

 

We Stick Together- We are a team. The team wins when we support each other-in words and in action.

•                Team Player

•                Fosters Collaboration

•                Builds Relationships

 

Be Willing to Go On The Roof:  There’s no task beneath you, Go the extra mile for our teammates and Clustomers.

•                Tenacious

•                Resilient

•                Responsible

 

Make Everything A Sweet Experience- Do whatever it takes to enhance the Clustomer experience.

•                Empathetic

•                Problem Solver

•                Relatable

Southern Charm, Y’all- Friendliness first

•                Authentic

•                Respectful

•                Kind

Company DescriptionIn 1912, in a copper kettle at the Standard Candy Company at Clark & First Avenue in Nashville, TN, America's first combination candy bar was invented. A roundish mound of caramel, marshmallow nougat, fresh roasted peanuts and real milk chocolate; its renegade shape was more difficult to wrap than the conventional rectangular or square shapes of the day. More importantly, this was the first-time multiple elements were being mass-produced in a retail confection. Previous to the advent of the Goo Goo Cluster, candy bar manufacturing consisted of bars solely using chocolate, caramel or taffy. The Goo Goo Cluster represented the first-time a bar consisted of more than just one principal ingredient. Over time Goo Goo Cluster has evolved into a Nashville staple. If you are looking for a company that stands the test of time Goo Goo Cluster is the place for you.Company DescriptionIn 1912, in a copper kettle at the Standard Candy Company at Clark & First Avenue in Nashville, TN, America's first combination candy bar was invented. A roundish mound of caramel, marshmallow nougat, fresh roasted peanuts and real milk chocolate; its renegade shape was more difficult to wrap than the conventional rectangular or square shapes of the day. More importantly, this was the first-time multiple elements were being mass-produced in a retail confection. Previous to the advent of the Goo Goo Cluster, candy bar manufacturing consisted of bars solely using chocolate, caramel or taffy. The Goo Goo Cluster represented the first-time a bar consisted of more than just one principal ingredient. Over time Goo Goo Cluster has evolved into a Nashville staple. If you are looking for a company that stands the test of time Goo Goo Cluster is the place for you.